Your mission
We are seeking an experienced Field Product Specialist in the US (East Coast) to serve as the primary interface between Engineering and Science. This multidisciplinary role requires a deep understanding of both fields to ensure the reliable operation of our Preclinical Polaris. You will be responsible for the seamless transition from hyperpolarization physics to high-quality diagnostic doses, translating scientific needs into technical solutions. This position combines deep NMR expertise with hands-on collaboration between our customers and internal product teams.
System Operations & Technical Support
- Serve as the technical lead for the Preclinical Polaris, supporting daily operation and optimizing workflows for the reliable production of hyperpolarized doses
- Diagnose and resolve complex mechanical and software issues to ensure continuous system availability
- Perform Tier 1 system maintenance and repairs, acting as the subject matter expert and collaborating with Engineering when required
- Support system demonstrations in collaboration with Product Management
- Develop and maintain SOPs for NMR analysis and quality control
- Support validation activities and analyze system performance to ensure long-term stability and reproducibility
- Ensure field activities comply with applicable regulations, safety standards, and quality requirements
- Develop and deliver user training and documentation for the Preclinical Polaris
- Lead technical onboarding for researchers and clinical staff, enabling effective system use in daily practice
- Support Site Acceptance Testing (SAT) to ensure systems meet performance expectations at installation
- Act as the voice of the field for R&D, Engineering, and Product Management
- Support the evaluation and validation of new hardware and software features
Your email job alert is now active!
