Field Service Manager

Symmetrio is seeking a Field Service Manager based in the greater Chicago, IL area on behalf of a long-standing organization known for delivering advanced diagnostic imaging solutions—including CT, MRI, X-ray, and ultrasound. This company provides sales, refurbishment, and end-to-end service for high-end imaging systems across multiple manufacturers. In this leadership role, you’ll oversee a team of field engineers responsible for the installation, maintenance, and repair of imaging equipment. You’ll play a key part in shaping the customer experience, upholding technical standards, and driving day-to-day service performance.

This is a full-time, onsite role with approximately 20% travel. It offers a competitive salary in the $120,000–$140,000 range, depending on experience, along with full benefits. Relocation assistance is available for the right candidate.

Responsibilities

• Lead, coach, and develop a team of field service engineers in CT, MRI, X‑ray, and ultrasound service.
• Oversee installation, preventive maintenance, emergency repairs, and calibration of medical imaging systems.
• Maintain high service-quality and compliance with OEM standards, safety, and DICOM/networking protocols.
• Directly assist with complex technical work when needed—hands-on support is essential.
• Implement performance metrics, manage schedules, and track KPIs using service management tools.
• Interface with hospital and clinical customers—resolve escalations, optimize site operations, and build trust-based relationships.
• Ensure proper inventory, tool, and vehicle management across your region.
• Coordinate training initiatives for team members and clinical staff as needed.
• Partner with regional leadership on capacity planning and territory coverage decisions.

• Bachelor’s in Engineering (Electrical, Biomedical, Mechanical) or equivalent technical training (military engineering, technical certifications).
• 7+ years of experience with field service in medical imaging—ideally including managerial or lead technician responsibilities.
• Strong technical know-how in electronics, electromechanical systems, software, networking, and magnet safety.
• Proven leadership skills: ability to coach, manage priorities, and drive team performance.
• Exceptionally customer-focused with clear communication and conflict-resolution skills.
• Comfortable with travel throughout Illinois and flexible scheduling—on-call and occasional weekend work included.
• Familiarity with DICOM, imaging software, RF shielding, and compliance/regulatory documentation.

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Paid Time Off (Vacation, Sick & Public Holidays)