Field Service Representative - IL, WI, MN

3SI, CovertTrack, Wren Solutions and Edge 360 are four leading organizations in the security industry, who have joined forces with the mission to help create a #SaferWorld. Retailers, Financial Institutions, and Law Enforcement agencies look to us for solutions to offset the threat of high-value or volume asset theft, the victimization of repeat crimes, and the safety of employees, customers, and the overall community at large. 

Leveraging over 90 years of combined safety and security expertise, we offer an unparalleled suite of services and technologies encompassing deterrence, detection, and live asset tracking, resulting in apprehensions and convictions. This offering is backed by innovation and design-build capabilities for seamless integration. 

Our unique solutions and trusted partnerships are embraced by over 10,200 law enforcement agencies, delivering crime intelligence directly to first responders and investigators for swift results to arrest and stop crime. By assisting police in apprehending and convicting dangerous offenders and taking them off the street, we help the community move towards becoming a #SaferWorld.

That being said, we are seeking a Field Service Representative to join our team!  The Field Service Representative is the first line of contact to the end user for all 3Si products and will be responsible for installing, maintaining, servicing, and training customers on our products in financial branches, retail stores, and ATM cash machines. This role requires interacting with our customers, which includes employees in financial branches, retail stores, third party vendors, and corporate security managers. This role will cover all service-related activities in IL, WI, and MN.

1. Successfully interact with 3SI customers, bank and retail personnel.

2. Install, maintain, service and upgrade all products in a safe and professional manner.

3. Provide support for internal Sales and Customer Operations teams.

4. Respond promptly to service calls while ensuring meeting customer service level agreement requirements.

5. Manage the territory’s customer base and provide training to ensure the highest levels of customer confidence and satisfaction.

6. Efficiently manage time, territory, and inventory.

7. Perform all other duties and responsibilities as directed by the supervisor.

Knowledge, Skills, and Abilities

1. Strong time/customer management skills

2. Able to effectively manage inventory

3. Customer service/support skills a must

Qualifications

1. Associate degree in Electronics or related field

2. Minimum of 2 years of relative experience working in a field service role

3. Proficiency in Microsoft 365 and Windows Operating System

4. Experience working with digital CCTV systems: IP cameras, Network Video Recorders, IP networks is a plus

5. Valid driver’s license and driving record that satisfies 3SI’s safety requirements.

6. Pre-employment background check and drug screening.

Additional Comments

1. The position will be based in WI or IL, preferably Milwaukee or North Chicago.

2. Standard workdays for this role are Monday through Friday.

3. 40% of travel which includes both local and overnight.

4. Must be able to climb and work on ladders of various heights.