Field Service Representative - Michigan & Ohio

Description

At 3Si, our mission is to make your world, safer. As a global leader in innovative security technology, we help businesses and law enforcement prevent and respond to crime through field-proven solutions and trusted partnerships. With over 100+ years of combined experience through our merged companies, our expertise drives measurable impact in communities worldwide.

We specialize in GPS tracking, video surveillance, and integrated response technologies that deter theft and accelerate criminal apprehension. Designed for retail, financial institutions, law enforcement, and more, our solutions combine cutting-edge tools with unmatched response capabilities. Through our exclusive DirectToDispatch™ technology, verified crime alerts are sent directly to law enforcement dispatch centers in real time—bypassing traditional third-party monitoring delays—to enable rapid, precise response when it matters most.

At 3Si, meaningful work makes a difference. We’re a purpose-driven team that values innovation, trust, and collaboration. From engineering to sales and support, every role contributes to our mission to protect communities and make the world safer. We offer a hybrid, flexible work culture, competitive benefits, and the chance to grow alongside a team of passionate, dedicated professionals.

Join us—and be part of something that matters. We're looking for a Field Service Representative to join our team. The Field Service Representative is the first line of contact to the end user for all 3Si products and will be responsible for installing, maintaining, servicing, and training customers on our products in financial branches, retail stores, and ATM cash machines. This role requires interaction with our customers, including branch employees, retail staff, third-party vendors, and corporate security managers. This role will cover all service-related activities In Michigan and Ohio.

Requirements

• Successfully interact with 3Si customers, bank and retail personnel.
• Install, maintain, service, and upgrade all products in a safe and professional manner.
• Provide support for internal Sales and Customer Operations teams.
• Respond promptly to service calls while meeting customer service level agreement requirements.
• Manage the territory’s customer base and provide training to ensure the highest levels of customer confidence and satisfaction.
• Efficiently manage time, territory, and inventory.
• Perform all other duties and responsibilities as directed by the supervisor.

Knowledge, Skills, and Abilities

• Strong time and customer management skills.
• Ability to effectively manage inventory.
• Must possess excellent customer service and support skills.

Qualifications

• Associate degree in Electronics or related field.
• Minimum of 2 years of relevant experience in a field service role.
• Proficiency in Microsoft 365 and Windows operating systems.
• Experience with digital CCTV systems (IP cameras, NVRs, IP networks) is a plus.
• Valid driver’s license and a driving record that meets 3Si’s safety requirements.
• Must pass a pre-employment background check and drug screening.

Additional Comments

• The position will be based in Detroit, MI and cover all service related activity in Michigan and Ohio.
• Standard workdays are Monday through Friday.
• Travel is approximately 40%, including both local and overnight travel.
• Must be able to climb and work on ladders of various heights.