Field Services Technician I (Orlando WM)

Field Services Technician I – Orlando Region
Department: Managed Services (MSP)
Employment Type: Full-Time, Non-Exempt
Work Environment: Hybrid (Regional Field-Based Role)
Location: Orlando, FL and surrounding areas

• Provide timely updates and clear communication to clients regarding service requests.
• Resolve support tickets within defined Service Level Agreements (SLAs).
• Manage assigned tickets through completion; escalate issues as appropriate.
• Provide onsite technical support at multiple client facilities within the assigned region.
• Travel to client locations for incidents, projects, installations, and assessments.
• Install, configure, and troubleshoot PCs, hardware, software, and network equipment.
• Maintain accurate documentation and asset records in IT Glue.
• Participate in after-hours on-call rotation as required.

• High school diploma or GED required (Associate’s or Bachelor’s degree in IT preferred).
• 1–3 years of experience in field services or IT support.
• Strong troubleshooting, communication, and customer service skills.
• Fundamental networking knowledge.
• Working knowledge of Windows operating systems, macOS and basic Linux environments, and Microsoft 365 and Office products.
• Basic familiarity with Windows Server, Azure, AWS, and WVD.
• Ability to travel within the assigned region and work flexible hours as needed.

• CompTIA A+ and/or Network+ certifications
• Prior experience in an MSP environment
• Healthcare IT experience

• Supportive, team-oriented culture
• Opportunities for technical skill growth and career advancement
• Mission-driven work supporting healthcare organizations
• Competitive benefits package