Field Support Specialist (Eastern Region)

At Mathnasium, franchisee success is the foundation of our business. The Field Support Specialist (FSS) plays a critical role in driving that success by ensuring new centers open in full alignment with the Mathnasium Method and core business systems. Through hands-on consultation, training, and ongoing support, this role accelerates time to profitability and sets the standard for operational excellence from day one.

Role Overview

The Field Support Specialist (FSS) serves as a key partner to franchisees throughout the Eastern Region during the new center opening process, acting as the bridge between franchise owners and the corporate training team. This role guides franchisees from pre-opening through grand opening, providing the structure, training, and operational support needed to establish a successful and sustainable business.

This is a primarily remote position that requires approximately 50% travel throughout the Eastern Region to support new center openings, conduct on-site visits, and assist franchisees with critical business and operational milestones.

Candidates with current or prior Mathnasium experience are strongly encouraged to apply, as familiarity with the Mathnasium model, systems, and center operations provides a significant advantage in quickly building relationships and delivering impactful support.

The FSS also plays an important role in shaping the overall franchisee experience by fostering strong partnerships, ensuring successful center launches, and facilitating a seamless transition to the Franchise Business Consultant (FBC) for ongoing coaching and business support. Through proactive communication and hands-on guidance, the FSS helps franchisees gain the confidence, knowledge, and resources needed to successfully open and operate their centers.

Primary Responsibilities

• Lead the end-to-end new center opening process, from initial setup through soft and grand opening
• Equip franchisees with the tools, training, and best practices needed to launch successfully and operate in alignment with the Mathnasium model
• Partner with franchisees to establish clear, measurable (SMART) goals for center performance and growth
• Collaborate with Marketing to execute localized strategies that drive awareness and accelerate early revenue
• Monitor progress toward key performance indicators and provide proactive coaching to support early-stage success
• Communicate insights, opportunities, and progress updates to franchisees, FBCs, and internal leadership
• Build strong, trust-based relationships with franchisees and cross-functional teams
• Manage travel and expenses responsibly in alignment with company guidelines

Core Capabilities

• Ability to lead, influence, and inspire franchisees
• Strong operational mindset with a focus on systems, compliance, and process improvement
• Effective cross-functional collaboration and organizational awareness
• Skilled in business consulting and performance coaching
• Results-driven with strong goal-setting and execution skills
• Brand ambassador with a commitment to maintaining Mathnasium standards
• Highly organized, detail-oriented, and self-directed
• Professional, accountable, and adaptable

Required Qualifications

• 3+ years of experience working with franchisees or in a consultative business role
• Demonstrated ability to influence and guide business owners toward performance goals
• Strong communication skills, including active listening, written, and verbal
• Highly organized with the ability to manage multiple priorities effectively
• Self-motivated with a strong sense of ownership and accountability

Preferred Qualifications

• Bachelor’s degree (Education, Math, or related field preferred)
• Prior or current experience with Mathnasium strongly preferred
• Background in math education or a passion for math learning
• Alignment with Mathnasium’s mission and a desire to positively impact students, families, and communities

About Mathnasium

Mathnasium is a math learning center dedicated to helping students understand, master, and enjoy math. Our proprietary teaching approach, the Mathnasium Method, builds deep understanding and confidence through personalized instruction, customized learning plans, and engaging instruction.

With over 900 locations, Mathnasium serves students from pre-K through high school, empowering them to succeed academically and beyond. Our mission is simple: to make math make sense—and to build confidence for life.

Work schedule

• 8 hour shift
• Monday to Friday
• On call

Supplemental pay

• Bonus pay

Benefits

• Paid time off
• Flexible schedule
• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• 401(k) matching
• 401(k)
• Referral program
• Employee discount