Financial Assistance Specialist

Financial Assistance Specialist

Position Details:
Shift:  Full-Time
Location:  Remote
Reports to:  Manager, RCM

You must reside in one of these states to be eligible for this position:

Arkansas                  California                 Kentucky
Massachusetts                Nevada                    New Mexico
Oregon                  Utah                      Tennessee
Texas                     Wyoming

Job Summary:

This position provides Medicaid enrollment support and financial assistance services for community-based individuals.

Duties and Responsibilities:

• Screen and assist with all steps of the Medicaid and Charity Care/Other Assistance Programs enrollment process.


• Make/take phone calls related to the Medicaid and Charity Process to both patients and Medicaid state representatives.


• Gather, verify, evaluate, and enter necessary social, financial, and medical information into various forms/applications.


• Collaborate with on-site leadership and financial counselors to ensure timely submission of Medicaid or Charity applications based off program guidelines.


• Maintain proper certification and training on federal and state level (if required).


• Maintain a knowledge base of the current Medicaid/Charity/Other Assistance Programs within the state and keep up to date with ongoing changes to any policies and procedures – Federal, State, Organization.


• Meet or exceed daily standards for performance, accuracy, customer service, and quality.


• Performs other duties as assigned.

Knowledge, Skills, and Abilities:

• Recognizes and consistently exhibits exceptional customer service as a critical factor in all duties performed.


• The ability to work within a remote call center environment free from distractions and background noise.


• Proficient in typing.


• Ability to work independently, prioritize and multi-task.


• General knowledge of health insurance guidelines.


• Ability to communicate effectively and professionally in English, both verbally and in writing.  Bilingual a plus.

Work Experience, Education and Certifications:

• High School graduate or equivalent.


• Previous enrollment experience in the medical field preferred.

Benefits:

• Competitive salary and benefits package.


• Opportunities for professional development and advancement.


• Supportive work environment with a collaborative team.


• Comprehensive healthcare coverage.


• Retirement savings plan.


• Paid time off and flexible scheduling options.


• Student loan repayment program.