Financial Wellness Advocate

Description

Financial Wellness Advocate – FULL TIME – Hybrid - Charlottesville, VA

SUMMARY:

Successful Financial Wellness Advocates play a critical role in helping the Credit Union achieve its mission by supporting our members and assisting them towards the goal of strengthening their financial wellness. Through outreach to our most vulnerable members, the Financial Wellness Advocate will work alongside them to aid the members in navigating financial stressors and difficulties with repayment of loans and other financial deficits.

The position is tiered into levels I, II, & III. Placement within the tiers is based on experience within the role, and compensation is commensurate with tier and experience. 

DUTIES AND RESPONSIBILITES:

• Conduct outreach calls to help members navigate financial stressors
• Analyze financial situations to determine best course of action to assist members
• Provide internal and external resources to guide members through financial crisis
• Generate correspondence to Members and retain appropriate documentation for files
• Handle GAP and CPI claim processing
• Assist with credit bureau disputes
• Charge Off Loans in core system
• File proof of claim and objections for bankruptcies
• Manage account adjustments and resolutions
• Process Recovery Payments
• Manage all aspects of the repossession process

Requirements

MINIMUM QUALIFICATIONS:

• A minimum of 1- 3 years of similar or related experience with 5+ years of member service experience
• Exceptional communication skills,
• Familiarity with FRCA, MLA, SCRA, FDCPA, FCRA, UDAAP.
• Computer savvy and adept with industry related software programs
• Possess strong critical thinking, analytical, and follow up skills
• Organized, detail-oriented, and able to juggle multiple tasks and priorities
• High school diploma or equivalent

PREFERRED QUALIFICATIONS:

• A minimum of 1 – 3 years of similar or related experience
• Familiarity with industry related software programs and core servicing system
• Possess call center environment experience
• Multilanguage skills are preferred

We offer an attractive suite of benefits to employees who work an average of 20 hours per week or more, including: Health, Dental, Vision, a company Retirement Plan Contribution of up to 7% after the first year of employment. Employees are eligible for Life Insurance, Long-Term Disability, Health & Wellness Spending Account, Tuition Reimbursement, and Employee Loan Discounts. Full-time employees accrue Paid Time Off starting with 18 days accrual annually, and 13 company paid holidays. Employees are also eligible for Family Forming Leave, and Volunteer Time Off.

Equal Employment Opportunity has been, and will continue to be, a fundamental principle at the University of Virginia Community Credit Union, where employment is based upon personal capabilities and qualifications without regard to race, color, gender, gender identity, religion, sexual orientation, pregnancy, childbirth, or a medical condition related to pregnancy or childbirth, national origin, citizenship, disability, age, genetic information, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws.