Fitbit Products Support Specialist In Bulgaria - Work In Sofia - Paid Relocation

Mercier Consultancy MD is thrilled to offer a fantastic opportunity for a Fitbit Products Support Specialist to join our team in Sofia, Bulgaria. We are looking for passionate individuals who want to help our customers enjoy the full benefits of their Fitbit products. This position comes with paid relocation, making it an ideal choice for those looking to embark on a new adventure while providing top-notch customer support.

Key Responsibilities

• Deliver exceptional customer support to users of Fitbit products through various channels including phone, email, and chat.
• Assist customers with product setup, troubleshooting issues, and inquiries about features and functionalities.
• Provide detailed guidance on health tracking, device syncing, and application usage to enhance the customer experience.
• Document interactions and resolutions accurately in our CRM system.
• Collaborate with our technical support team to resolve complex issues that require escalation.
• Keep up-to-date with the latest Fitbit product developments and health technology trends to provide informed assistance.

• Fluency in English (both written and spoken) is essential; additional language skills are a plus.
• Previous experience in customer support or a similar role is preferred, especially in technology or consumer products.
• Strong analytical and troubleshooting skills with a focus on customer satisfaction.
• Excellent communication skills and a proven ability to connect with customers effectively.
• Familiarity with CRM systems and digital communication tools is advantageous.
• Self-motivated with the ability to manage time effectively while working in a dynamic environment.
• A passionate interest in health and fitness and a commitment to helping customers achieve their wellness goals.

• Competitive Salary
• Monthly Performance Bonus
• Monthly Accommodation Allowance
• Fully Paid Relocation Package
• Fully Paid Training
• Private Gym
• And Much More....