Flow Production Tracking Administrator

Flow Production Tracking Administrator (6 month CONTRACT)

United States, Remote

Insomniac Games is looking for a Flow Production Tracking Administrator. In this role, the Flow Administrator is responsible for stabilizing and maintaining our Flow Production Tracking (formerly ShotGrid) environment, with an initial focus on the Flow/Jira Bridge that underpins our daily production workflow. Flow is the system of record for production tracking across 300+ users and thousands of tasks per month. The initial scope of the engagement is 6 months, prioritizing bridge stability before expanding to broader Flow improvements.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

• Stands up a studio-owned instance of the Flow/Jira Bridge so that bridge configuration, deployment, and recovery can be managed internally without dependency on Sony Interactive Entertainment HQ.

• Stabilizes and maintains the Flow/Jira Bridge as the first priority of the engagement, ensuring data integrity between Flow and Jira.

• Re-architects the Flow automation and event listener layer for reliability and security, including migration off the current virtual machine to infrastructure that is not prone to unscheduled restarts.

• Troubleshoots Flow and Jira Bridge issues for internal developers and external development partners; serves as the primary point of escalation when the system is not behaving.

• Audits and documents the current Flow and Jira Bridge configuration, integration architecture, and recovery procedures.

• Fixes broken or degraded areas of the Flow pipeline as scoped with pipeline engineering, beginning with the Character workflow.

• Sets up and improves Flow pipelines for upcoming work, including VFX, and contributes ongoing improvements to the Cinematics pipeline.

• Administers Flow Production Tracking day-to-day: schema, permissions, page layouts, custom fields, entity relationships, and project setup.

• Configures and supports vendor (external partner) permissions and workflows, ensuring information access is appropriate to each partnership.

• Designs and builds Flow dashboards, reports, and custom pages to meet production and leadership reporting needs.

• Other duties may be assigned.

EXPERIENCE AND EDUCATION

• Five plus years of professional experience administering Flow Production Tracking, ShotGrid, or Shotgun in a games, VFX, or animation production environment, or an equivalent amount of education and experience.

• Demonstrated experience operating in a multi-vendor co-development environment.

• Shipped at least one AAA title with Flow/ShotGrid as the production system of record preferred.

TECHNICAL SKILLS

• Hands-on experience with the sg-jira-bridge or a comparable Flow/Jira integration, including reading, modifying, and deploying the Python service independently.

• Working knowledge of the Flow Python API and Toolkit (tk-core, pipeline configurations, YAML configuration).

• Experience deploying and operating the Flow event listener and automation framework as a reliable service rather than as a fragile script on a virtual machine.

• Proficiency with Jira administration, including workflows, custom fields, issue types, and the Jira REST API.

• Comfort designing permissions and information access for mixed internal and external (vendor) user populations.

• Familiarity with Perforce, Maya, and standard DCC pipelines.

• Experience with self-hosted services, containerization, or CI/CD for pipeline tooling is a plus.

• Experience with RV, Deadline, or other render/review tool integrations is a plus.

• SQL and reporting or BI tool experience is a plus.

OTHER SKILLS

• Strong written communication; able to produce documentation that others can use to operate and recover the system.

• Ability to triage between time-sensitive production issues and longer-term platform work without losing momentum on either.

• High degree of autonomy and accountability; proactively identifies and resolves production issues without requiring close oversight.

• Collaborative and solutions-oriented mindset with a track record of building strong working relationships with internal teams and external partners.

• Ability to work effectively across time zones with overseas external development partners.

Please note, Sony Interactive Entertainment conducts background checks at the offer stage for all new employees (which may include criminal background checks for some roles) and will need to process personal information to support these checks.

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