Fraud & Payments Operations Content & Training Team Lead

WE ARE BETCLIC 🎯

Betclic, European leader in sports betting, is much more than just an online gaming site! Also offering Poker, Horse Racing, and Casino games across various countries and continents, it is an inspiring and forward-thinking company: every day brings new challenges in a modern and dynamic environment. As an influential player in the tech industry, with strong and sustained growth over the years, we believe in innovation through diversity and inclusion and encourage everyone to reach their full potential. With our multicultural team, we provide an optimal, safe and responsible gaming experience, powered by cutting-edge technology.

WHY JOIN US? 🚀

At Betclic, success comes from passionate and committed teams. Here’s why you’ll love working with us:

💡An international and creative environment where every project is an opportunity to innovate

📈Hypergrowth that brings new challenges and development opportunities every day

🏡A healthy work-life balance: flexible remote work and workplace well-being are essential pillars for us.

🌟A unique and friendly atmosphere, with 1,300 employees across 5 countries and our headquarters in Bordeaux

Are you passionate about sports and tech? Join us and help shape the future of online gaming!

YOUR ROLE WITHIN BETCLIC 🔥

In this role, your main missions will be:

Reporting to the assigned Head of Identity and Payments Integrity Operations, the jobholder is responsible for the leadership, coordination and performance management of the Fraud & Payments Operations Content and Training team.

This function maintains the knowledge base used as a reference point for the Fraud & Payments Ops team whilst also providing the training material and delivery for Identity & Payments Integrity Operations employees.

As Fraud & Payments Operations Content & Training Team Lead, you will be building, maintaining and coordinating the Fraud & Payments Ops department training and content plan.

To do this will involve gauging the documentation and training needs of individuals and teams, onboarding new talent, preparing presentations and teaching materials, creating and maintaining internal knowledge bases, delivering training, conducting feedback surveys to assess the effectiveness of educational programmes, and ensuring employees’ growth aligns with company goals.

To excel in this role, you should be able to lead by example and have a strong passion for learning and development, excellent instructional design skills, impressive organisational skills and the ability to effectively communicate and engage with employees at all levels.

This role also requires an expertise in Identity Verification, fraud detection, prevention, and resolution. The ideal candidate will blend their investigative experience with training skills to ensure our team members are equipped to excel in their roles.

WHO ARE WE LOOKING FOR? 🔍

We are looking for passionate and curious professionals who bring kindness and a touch of enthusiasm!

Your main responsibilities will include:

• Work with Fraud & Payments Operations Management to plan and help deliver the training needs of the department.
• Maintain a training and content plan and roadmap that matches new milestones in the Fraud & Payments Ops calendar, such as new products, features and helpers, new starters and focussed follow up training/quizzes
• Provide leadership guidance, mentorship and performance management to the Fraud & Payments Content and Training Team
• Assist your team to develop and deliver training programs for new and existing Fraud & Payments Operations team members - Design and implement training programs, prepare learning and educational material for programs, plan and schedule training sessions, select and book venues/rooms if needed, conduct interactive training sessions, and maintain detailed records of all training sessions provided. These Training Programs will cover all aspects of document analysis, fraud investigations, including detection, analysis and case management. As well as enhanced systems training to ensure the employee’s proficiency in the usage of document analysis and fraud detection tools, and regulatory compliance training to equip them with knowledge on regulatory standards, ensuring all investigations are compliant.
• Assist and instruct your team to develop and maintain our internal Confluence knowledge bases - Fraud Information Hub for employees.
• Stay updated and informed – Assist and instruct your team to regularly update our internal knowledge bases with the latest fraud trends, forged document trends and techniques, as well as new fraud prevention processes and tools. Ensure the Fraud & Payments teams are well-versed in the newest fraud prevention mechanisms. Periodically evaluate ongoing programs to ensure that they reflect any changes.
• Collaborate - Work closely with the managers/leaders of the Fraud & Payments Operations and Quality Assurance teams to understand their daily challenges and dynamic training needs. Also monitor, alongside with them, the employees/team’s performance to work on achieving optimal operational efficiency.
• Assessment and feedback - Measure the training effectiveness and gather feedback on training sessions to continuously enhance our programs and internal knowledge bases. Research and develop new teaching methods

WHAT ARE THE RECRUITMENT STEPS? 📝

If your application is shortlisted, we will contact you within two weeks for an initial HR screening where we will be discussing the future steps for the recruitment process

The recruitment process usually takes between 4 to 6 weeks to ensure an optimal experience for you.

WHAT CAN YOU EXPECT? 🎁

• Travel & Leisure benefit up to €600 per year.


• Fitness benefit up to €30 per month.


• Private health insurance after 6 months of employment.


• Private pension scheme after 6 months of employment.


• Relocation package.


• Hybrid work arrangement from Malta.


• Possibility to work remotely from home country for few weeks per year.


• Constant focus on skills development with a personalized annual training program.


• Career development in an international environment

Indefinite position to be filled as soon as possible in Sliema, Malta

📍 Betclic Group - Tagliaferro Business Centre, Level 3, Gaiety Lane, Sliema SLM1551, Malta