Fulfillment Operations Analyst

Location: Ultralag /Heredia
Education: Bachelor’s Degree preferred 
Experience: 2–4+ years in operations / fulfillment / supply chain / order management 
No of Openings: 1+ 

Summary 

The Fulfillment Operations Analyst plays a critical role in ensuring a seamless order-to-cash process by managing fulfillment operations and coordinating across multiple teams such as Sales, Supply Chain, Finance, and Logistics. This role focuses on executing high-volume transactional workflows, maintaining data accuracy, resolving order issues, and supporting operational improvements to ensure timely and accurate delivery of customer orders. 

Roles and Responsibilities 

Manage end-to-end fulfillment execution within ERP systems (e.g., NetSuite)  

Process and validate orders, including CMPOs, manual fulfillments, and shipment coordination  

Handle high-volume transactional workflows with strong accuracy and attention to detail  

Monitor and manage expedite requests and operational escalations  

Act as point of contact for order-related inquiries and provide timely responses  

Collaborate with cross-functional teams (Sales, Finance, Supply Chain, Logistics) to resolve order issues  

Track backlog and monitor order health to ensure on-time delivery  

Ensure data integrity across pricing, configurations, BOMs, and system records  

Identify and mitigate risks that could impact fulfillment timelines  

Support process improvements and contribute to operational efficiency initiatives  

Assist with reporting and documentation using tools like Google Sheets and Tableau 

Required Skills 

Experience working with ERP systems ,SAP or Oracle

Familiarity with CRM tools such as Salesforce  

Strong analytical and problem-solving skills  

High attention to detail and accuracy  

Ability to manage high-volume workloads in fast-paced environments  

Strong communication and cross-functional collaboration skills  

Proficiency in Google Workspace (Sheets, Docs, Slides)  

Ability to manage multiple priorities and meet deadlines 

Desired Skills 

Experience with Tableau, Asana, or Smartsheet  

Knowledge of B2B EDI transactions  

Background in supply chain, logistics, or order management  

Experience with process improvement initiatives  

Ability to work in global or cross-regional environments