Remote German Customer Support

Job Title: Customer Care Representative (German B2)

Location: Varna, Bulgaria (1 week on-site for training) then, REMOTE IN BULGARIA

Salary: 2300 BGN Gross/month
Benefits:

• 10% Performance bonus after the 3rd month

• Sales bonus up to 3000 BGN

• 160 BGN Food vouchers per month

• Multisport membership

• Additional health insurance with Generali

Work Schedule:

• Monday to Friday: 09:00 - 21:00

• Saturday & Sunday: 10:00 - 19:00

• 8 hours per day, 40 hours per week

• Rotational shifts

Training:

• 1 week of on-site training in Varna (Travel & accommodation covered)

Role Overview:
We are looking for a dedicated Customer Care Representative with B2-level German to join our dynamic team. You will be responsible for providing exceptional customer support, handling inquiries, and delivering outstanding service to customers via phone, email, and chat.

Key Responsibilities:

• Provide efficient and friendly customer support in German via multiple channels (phone, email, chat)

• Assist customers with queries, troubleshooting, and provide appropriate solutions

• Handle customer complaints and resolve issues in a timely and professional manner

• Follow up with customers to ensure complete satisfaction

• Maintain accurate records of customer interactions and transactions

• Achieve set performance targets and contribute to team goals

Requirements:

• B2-level proficiency in German (written and spoken)

• Excellent communication and problem-solving skills

• Ability to work in a fast-paced environment

• Team player with a positive attitude

• Customer service experience is a plus but not mandatory

• Willingness to work in rotational shifts