Greek Speaking Customer Solutions Agent - Work In Sofia - Paid Relocation

Mercier Consultancy MD is seeking a Greek Speaking Customer Solutions Agent to join our team in Sofia, Bulgaria, with paid relocation provided. This is a fantastic opportunity for Greek speakers to deliver outstanding customer service in a dynamic, multicultural environment and advance their career.

Key Responsibilities

• Provide excellent customer support and solutions to Greek-speaking clients via phone, email, and chat.
• Handle customer inquiries and resolve issues promptly to ensure customer satisfaction.
• Maintain accurate records of all customer interactions using CRM systems.
• Collaborate with internal teams to resolve complex customer concerns effectively.
• Stay updated on products, services, and company policies to provide accurate information.
• Contribute to continuous improvement of customer service processes and client experiences.

• Fluency in Greek (speaking and writing) is mandatory; proficiency in English is an advantage.
• Experience in customer service or customer solutions roles is preferred.
• Strong communication and interpersonal skills.
• Excellent problem-solving abilities with a customer-focused attitude.
• Ability to work well in a fast-paced team environment.
• Willingness to relocate to Sofia with paid relocation support.
• Adaptability and openness to working in a multicultural workplace.

1. Competitive Monthly Salary
2. Monthly Performance Bonus
3. Relocation Package
4. Fully Paid Training
5. Health Insurance
6. And Much More...