Guest Relations Specialist For a Real Estate in the US (Home Based Full Time)

• Serve as the primary point of contact for guests before, during, and after their stay via phone, text, email, and booking platform messaging (e.g., Airbnb, VRBO, Expedia)

• Manage and process reservation requests, modifications, cancellations, and special requests across multiple platforms

• roactively communicate arrival instructions, check\-in/check\-out procedures, and property\-specific information

• Address guest inquiries, concerns, and complaints promptly and professionally, coordinating with local field teams for maintenance or housekeeping needs

• Monitor and respond to guest reviews to maintain a strong online reputation and consistent brand voice

• Identify opportunities to surprise and delight guests through personalized service and thoughtful touches

• Support escalation protocols for urgent guest concerns or property emergencies

• Collaborate with internal teams to continuously enhance guest satisfaction, property operations, and service standards

• Occasionally assist with administrative projects such as updating property listings, guest guides, or operational resources

"}},{"fieldLabel":"Must Haves","uitype":110,"value":"• Open to Filipinos only based in the Philippines.
• 2+ years of experience in guest services, customer service, hospitality, or property management (short\-term rental experience is a strong plus)
• Exceptional written and verbal communication skills
• Ability to multitask and prioritize in a fast\-moving, remote environment
• Highly responsive and solution\-focused approach to problem\-solving
• Experience using platforms like Airbnb, VRBO, \-Expedia, Hostfully, Guesty, or similar PMS systems is a plus
• Comfortable working independently with minimal supervision
•Availability to work weekends and evenings as needed (hospitality never sleeps!)
• Must have reliable internet and a quiet, professional remote workspace"},{"fieldLabel":"Home Office Requirements","uitype":110,"value":"Please only apply for this role if you have the following home office requirements:

· Perfectly working headset and webcam
· Stable internet connection of at least 25 Mbps ~ 50 Mbps
· Up to date computer system with a minimum of Windows 10 or later and macOS Monterey (12.0) or later
· Quiet room with no distractions or background noises
· A backup plan if the power goes out or if your internet connection becomes unstable during your shift

Only applicants meeting the strict criteria above will be contacted."},{"fieldLabel":"Connect With Us","uitype":110,"value":"https://virtualcoworker.com.ph
https://virtualcoworker.com/our\-culture
https://www.facebook.com/virtualcoworker
https://www.linkedin.com/company/virtual\-coworker"}],"isMobile":false,"iframe":"true","jobType":"Full time","applyName":"Apply Now!","zsoid":"8208015","FontFamily":"Arial, Helvetica, sans\-serif","jobOtherDetails":[{"fieldLabel":"Job Category","uitype":2,"value":"Social Media Management"},{"fieldLabel":"Work Schedule","uitype":1,"value":"Saturday, Sunday, Monday: 8AM\-4PM / Tuesday & Wednesday: 2PM\-10PM Central Standard Time"},{"fieldLabel":"Hours Per Day","uitype":2,"value":"Full Time – 8 hours per day"},{"fieldLabel":"Industry","uitype":2,"value":"Real Estate"},{"fieldLabel":"Client Location","uitype":2,"value":"USA"},{"fieldLabel":"Work Location","uitype":1,"value":"Home Based \- Philippines"},{"fieldLabel":"City","uitype":1,"value":"Kansas City"},{"fieldLabel":"State/Province","uitype":1,"value":"Missouri"},{"fieldLabel":"Zip/Postal Code","uitype":1,"value":"64111"}],"headerName":"Guest Relations Specialist For a Real Estate in the US (Home Based Full Time)","widgetId":"147741000000390320","isJobBoard":"false","userId":"147741000000027001","attachArr":[],"customTemplate":"3","isCandidateLoginEnabled":true,"jobId":"147741000070243039","FontSize":"12","googleIndexUrl":"https://virtualcoworker.zohorecruit.com/recruit/ViewJob.na?digest=mYhLPVmsdoeEYzvtj4AKbWrvzMi6TIh7lhxb3dk0LzE\-&embedsource=Google","location":"Kansas City","embedsource":"CareerSite","logoId":"idwop0ece2fcac21a443ba16938fb832bdc3b"}