HCM Systems Consultant

Job Title: HCM Systems Consultant

Department: Service/Operations 

Reports to: HR Operations Supervisor

Location: Remote

Revised: 04/15/26

Job Summary

As an HCM Systems Consultant you will be the key point of contact for our clients, offering expert guidance on their Human Capital Management systems and technologies. In this role, you will collaborate with clients to understand their system needs, offer consultative support, and assist with configurations and enhancements to deliver a seamless client experience. By leveraging your knowledge of HCM system functionality and industry best practices, you will play a vital role in helping our clients maximize the potential of their HR technology investments and achieve their business objectives.

Job Duties

• Build and maintain strong client relationships, acting as a trusted consultant, deeply understanding their HCM system related needs, and providing actionable solutions.
• Partner with clients to assess their unique requirements and recommend the best HCM vendor that aligns with their organizational needs and goals. 
• Conduct consulting sessions independently and document with meeting minute summaries.
• Lead the HCM vendor evaluation processes, including vendor demonstrations, feature comparisons, and consultation on contractual considerations.
• Identify gaps in current HCM capabilities and recommend vendors or solutions that address these gaps effectively. 
• Collaborate with our clients’ and their chosen HCM vendor to facilitate and execute on a seamless data migration from legacy systems to the new HCM platform. 
• Based on the client’s specific needs, design and configure the selected HCM system to align with the client’s HR processes and support their unique workforce management strategies.
• Serve as an extension of our clients by absorbing client-facing tasks, included but not limited to, workbooks, system configurations, and gathering demographic data.
• Collaborate internally with our Sales, HR, and Managed Services teams to ensure successful project outcomes, and identify potential needs for additional Puzzle services.
• Identify and implement opportunities for process improvement, such as optimizing system workflows and system automations to improve efficiency and user experience.
• Perform audits and testing of the HCM system to identify and resolve issues before go-live, ensuring a smooth transition for clients.
• Drive projects to completion, ensuring successful go-live dates are met. 
• Keep project plans up to date, including timelines, due-dates, and notes.
• Act as the primary point of contact for the client and vendor during post go-live for end-users, providing technical support and resolving issues.
• Other duties as assigned.

Required Skills

• Payroll processing experience, Benefit Experience, or proven ability to implement ancillary modules such as Onboarding, Talent, Performance is required.
• Payroll implementation experience is preferred.
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to manage multiple projects at once and meet deadlines.
• Ability to function well in a high-paced and at times stressful environment.
• Proficient with Microsoft Office Suite or related software.
• Meet or exceed team KPI’s such as:
• 4-hour response time
• Providing World Class Service- attainting a monthly average of 4 stars on quality inspections
• Close 80% of projects within 30 days.

Education and Experience

• Bachelor's degree in human resources or related field and/or equivalent experience.
• Working knowledge of HCM principles, practices, and procedures.
• Experience in HCM Systems such as (but not limited to) Paylocity, UKG and/or Paycor is required.
• UKG Service Delivery Partner certification preferred.
• PHR or SHRM certification preferred.

Physical Requirements 

• Prolonged periods of sitting at a desk and working on a computer.  
• Must be able to move up to 15 pounds at times. 
• Must be able to participate in video conferences/meetings. 

We are an equal opportunity employer and do not discriminate based on race, color, religion, sex, national origin, age, disability, genetic information, or any other protected status under applicable law. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this role.