Remote High Volume Call Center Agent (Training In Office)

LOCATIONS: Elmwood Park, NJ

Hours of Operation:

Training: Monday - Friday (8:30am-5pm)

Shifts after Training: Tuesday - Saturday (8:30am-5pm)

Pay: $21

Title: Remote High Volume Call Center Agent (Training In Office)

Responsibilities:

Meeting call and resolution metrics

Provide Superior support to clients inquiring about results

Comply with Privacy policies

Place Orders

Take payment and update account

Research and identify client issues

Professional written and verbal communication

Ability to multi-task and meet deadlines set

Meet daily transaction metrics

Qualifications:

High Volume Call Center Experience

Provide Clients updates regarding labs and testing items

Keyboard accuracy.

Empathetic Agent and client listener
Solid Customer Service Experience
Meet the performance goals established for the position in the areas of efficiency, call quality, customer satisfaction, first call resolution and attendance

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