Hotel Reservation Staff - Japanese Bilingual

【Summary】

Join one of the largest Japanese travel companies as a Hotel Reservation Staff. This position is responsible for maintaining and monitoring various inventory systems, blocks and all hotel related things.

【Responsibilities】

• Handles all hotel reservations. Manages reservations and payments.
• Monitors inventory systems as needed.
• Problem solving - Communicates with other offices and business partners to resolve customer complaints.
• Negotiates booking conditions with business partners.
• Develops and maintains good communication with internal and external customers.
• Hotel contract management - Negotiates effectively with hotel suppliers as needed.
• Propose new products, improvements and ideas to management.
• Seeks constant improvement, more efficient and less expensive ways and means in work processes.
• Performs special projects and other miscellaneous duties as assigned by your superiors.
• Maintains high ethical standards in the workplace.
• Reports all irregular issues and problems to your superiors for solution.
• Maintains good communication with your superiors, office staff members and outside contacts. 
• Complies with all company policies and procedures.
• Responsible for maintaining a clean and safe working area.

【Qualifications】

• Possesses High School diploma or equivalent
• Possesses 0-1 year of experience in the travel industry, or equivalent skills, in one's expertise.
• Possesses sufficient knowledge and skills to perform day-to-day responsibilities. Requires minimum supervision.
• Speaks, reads and writes Japanese language.
• Legal work authorization in the United States

【Working Hours】

• Normal business hours between 8:45 a.m. to 5:30 p.m.
• May be required to work after normal business hours and weekends.

【Working Environment】

• Work can be performed remotely but may be required to report to the Torrance Office two times per month or as required.
• Infrequent (two times per year) domestic travel by air is required.