HR Operations Supervisor - Benefits

Job Title: HR Operations Supervisor - Managed Benefits  

Department: Managed Benefits

Reports to: Director of Managed HR Services

Location: Remote

Job Summary

The HR Operations Supervisor of Managed Benefits is responsible for the successful support of the Benefits Coordinators, Managed HR Services Team Lead - Benefits, Benefit Implementation and Benefit Support Analysts and the clients that they serve by leading and developing a specialized operations team and the associated operational processes. This role is responsible for the daily oversight and development of employees, identifying improvement opportunities for clients and our employees, providing support for client service situations and escalations, procedures, projects, and solutions for PuzzleHR clients.

Job Duties

• Provide operational supervision, development, support, and guidance to the Managed Benefits Team.
• Proactively and consistently facilitate clear and effective employee and client communication. 
• Create and deliver proactive employee training sessions for the team based on client needs and opportunities.
• Own, lead, and facilitate collaboration internally and externally to establish client success.
• Manage all elements of the internal recruiting and onboarding process for new hires to the Managed Benefits Team.
• Support team members in the creation of SOPs for processes and procedures related to managed benefits services and support. 
• Work in collaboration with the leadership to address service improvements, allocation of resources, and strategic planning.
• Own, address, and create action plans for escalations and provide support to team and clients accordingly.
• Responsible for recurring supervisory duties including but not limited to employee performance management, recognition and reward, time and attendance tracking, payroll management and approval, and internal employee onboarding and offboarding.
• Other duties as assigned.

Required Skills

• Employee mentorship, coaching and development.
• Advanced understanding of operational and benefits-related best practices.
• Excellent written and oral communication. 
• Effectively learn and navigate a variety of relevant systems and platforms.
• Organize, manage, and track multiple detailed tasks and assignments with frequently changing priorities and deadlines in a fast-paced work environment. 
• Deliver clear and effective presentations. 
• Handle sensitive and confidential information.  
• Proficient with Zoom platform, Microsoft Office Suite or related software.

Education and Experience

• Bachelor’s degree and/or a minimum of three (3) years’ related experience preferred.
• A minimum of two (2) years of supervisory experience in a fast-paced environment preferred.
• A minimum of two (2) years in related benefits and/or HCM experience preferred.
• Experience with online project boards preferred (Smartsheet).
• SHRM/PHR/CEBS Certification preferred.
• Demonstrated eye for process improvement

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer. 
• Must be able to move up to 15 pounds at times.
• Must be able to participate in video conferences/meetings.

We are an equal opportunity employer and do not discriminate based on race, color, religion, sex, national origin, age, disability, genetic information, or any other protected status under applicable law. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this role.