HR Resolution Specialist

Our mission is to improve lives by providing individualized homecare services and support people living at home. We know the care each person needs is unique, and we have built a large variety of services to provide the best person-centered care for our clients to lead fuller lives at home.

Accra is a diverse, inclusive, and equitable workplace in which all employees are valued and respected and can bring their whole self to work. Our employees reflect the demographics of the communities we serve, and we are committed to modeling diversity, equity, and inclusion within our industry.

Accra Offers:

• Work/Life Flexibility
• Professional Development Opportunities
• Generous Paid Time Off Options
• Free Mental Health/Wellbeing Program
• Medical, Dental and Vision Insurance (Full Time Employees)
• HSA & FSA (Full time Employees)
• 401(k) Retirement Plan
• Company Paid Disability & Life Insurance (Full Time Employees)

About This Role:

The HR Resolutions Specialist will provide a person-centered approach to assisting clients and PCA’s with any questions they have regarding their pay. The HR Resolution Specialist will be responsible for processing crucial information for employees affecting their pay such as direct deposit, W4 and pay rate entries.

• Two-year degree or 1 year of experience in a human resources, human services or home care field. 
• Demonstrate creativity, critical thinking, and problem-solving skills.
• Have effective communication techniques, and the ability to communicate challenging concepts both in-person, over the phone, and in electronic communication.
• Ability to adapt to rapid change and work effectively in a fast-paced environment.
• Demonstrate proficiency in the use of Microsoft Office tools and possess excellent documentation skills.
• Must pass a background study with the Minnesota Department of Human Services.