Hybrid Customer Support for German Speakers in Malta

No experience, This is available for new grads! 

Key Responsibilities:

• Provide exceptional customer support in German via phone, email, and live chat.
• Address customer inquiries related to products, services, and general questions.
• Troubleshoot issues and escalate complex problems as needed.
• Maintain a professional demeanor while ensuring high levels of customer satisfaction.
• Work with internal teams to resolve customer issues promptly.
• Record and manage customer interactions, feedback, and issues using internal systems.
• Meet or exceed performance targets, including response time and customer satisfaction scores.

Qualifications:

• Native or fluent German speaker (C1/C2 level).
• Good command of English (B2 level or higher).
• Strong communication skills, both written and verbal.
• Previous customer service experience is an advantage but not mandatory (training provided).
• Ability to manage multiple tasks and thrive in a dynamic environment.
• Problem-solving skills and a positive, customer-first approach.
• Tech-savvy and quick to adapt to new software systems.

What We Offer:

• Hybrid work setup, allowing flexibility between office and remote work.
• Competitive entry-level salary.
• Opportunities for career growth and ongoing training.
• A friendly, multicultural work environment.
• Health insurance and additional benefits.
• A modern office located in a prime area of Malta.