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Icelandic Speaking Customer Agent For Online Streaming Service - Work In Greece

icon briefcase Job Type : Full Time
icon remote-alt Remote / Work from Home

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Job Description - Icelandic Speaking Customer Agent For Online Streaming Service - Work In Greece

Mercier Consultancy MD is thrilled to offer an exciting opportunity for an Icelandic Speaking Customer Agent to join our team in Greece, supporting a popular online streaming service. This role is perfect for individuals who have a passion for entertainment and deliver exceptional customer service. As a Customer Agent, you will assist our Icelandic-speaking customers with their inquiries, ensuring they have an enjoyable streaming experience.


Key Responsibilities

  • Provide outstanding customer support in Icelandic via phone, email, and chat.
  • Assist customers with inquiries related to subscription plans, content access, and technical issues.
  • Resolve customer complaints and problems effectively, striving for high satisfaction.
  • Maintain accurate records of customer interactions in our CRM system.
  • Collaborate with other teams to enhance service delivery and streamline processes.
  • Stay updated on content offerings, platform features, and customer service best practices.
  • Fluency in Icelandic (both spoken and written) is required; proficiency in English is a plus.
  • Prior experience in customer service, especially in the streaming or entertainment industry, is advantageous.
  • Excellent communication and interpersonal skills with a focus on customer care.
  • Ability to multitask and manage time effectively in a dynamic work environment.
  • Familiarity with streaming platforms and relevant technology is preferred.
  • Proficiency in using computer applications and digital communication tools.
  • A proactive attitude towards problem-solving and a commitment to customer satisfaction.
  1. Competitive Monthly Salary
  2. Fully Paid Training
  3. Fully Paid Relocation Package
  4. Health Insurance
  5. 2 Extra Salaries Per Year
  6. And Much More...
Original job Icelandic Speaking Customer Agent For Online Streaming Service - Work In Greece posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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