Icelandic Speaking Customer Agent For Online Streaming Service - Work In Greece

Mercier Consultancy MD is thrilled to offer an exciting opportunity for an Icelandic Speaking Customer Agent to join our team in Greece, supporting a popular online streaming service. This role is perfect for individuals who have a passion for entertainment and deliver exceptional customer service. As a Customer Agent, you will assist our Icelandic-speaking customers with their inquiries, ensuring they have an enjoyable streaming experience.

Key Responsibilities

• Provide outstanding customer support in Icelandic via phone, email, and chat.
• Assist customers with inquiries related to subscription plans, content access, and technical issues.
• Resolve customer complaints and problems effectively, striving for high satisfaction.
• Maintain accurate records of customer interactions in our CRM system.
• Collaborate with other teams to enhance service delivery and streamline processes.
• Stay updated on content offerings, platform features, and customer service best practices.

• Fluency in Icelandic (both spoken and written) is required; proficiency in English is a plus.
• Prior experience in customer service, especially in the streaming or entertainment industry, is advantageous.
• Excellent communication and interpersonal skills with a focus on customer care.
• Ability to multitask and manage time effectively in a dynamic work environment.
• Familiarity with streaming platforms and relevant technology is preferred.
• Proficiency in using computer applications and digital communication tools.
• A proactive attitude towards problem-solving and a commitment to customer satisfaction.

1. Competitive Monthly Salary
2. Fully Paid Training
3. Fully Paid Relocation Package
4. Health Insurance
5. 2 Extra Salaries Per Year
6. And Much More...