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Icelandic Speaking Customer Solutions Agent - Work In Sofia - Paid Relocation

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Job Description - Icelandic Speaking Customer Solutions Agent - Work In Sofia - Paid Relocation

Mercier Consultancy MD is looking for an Icelandic Speaking Customer Solutions Agent to join our team in Sofia, Bulgaria, with paid relocation included. This role offers a unique opportunity for fluent Icelandic speakers to provide excellent customer support within a dynamic and multicultural working environment.


Key Responsibilities

  • Deliver exceptional customer service and solutions to Icelandic-speaking customers via phone, email, and chat.
  • Respond efficiently to customer inquiries, ensuring high levels of satisfaction and issue resolution.
  • Maintain accurate records of customer interactions using CRM software.
  • Collaborate with various internal teams to resolve complex issues and improve customer experience.
  • Stay knowledgeable about company products, services, and policies to provide accurate information.
  • Provide feedback to assist in continual improvement of customer service processes.
  • Fluency in Icelandic (written and spoken) is mandatory; proficiency in English is advantageous.
  • Previous experience in customer service or related roles is preferred.
  • Strong communication and interpersonal skills.
  • Problem-solving mindset with a focus on customer satisfaction.
  • Ability to work effectively in a team-driven and fast-paced environment.
  • Willingness to relocate to Sofia with paid relocation support.
  • Open to working within a diverse and multicultural workplace.
    1. Competitive Monthly Salary
    2. Monthly Performance Bonus
    3. Relocation Package
    4. Fully Paid Training
    5. Health Insurance
    6. And Much More...
Original job Icelandic Speaking Customer Solutions Agent - Work In Sofia - Paid Relocation posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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