I-CPT-0033: AI & ML Developer

Work Hours: 20 hrs/week (potential to go full-time)

Schedule: 9:30 AM – 2:30 PM EST (Flexi, preferably weekdays)

Location: Remote

About 20four7VA

20four7VA is a global leader in providing virtual staffing solutions. We are expanding our technology team to integrate AI-driven automation into customer support and ticketing systems. We are seeking a skilled AI & ML Developer with expertise in NLP, chatbot development, and intelligent automation.

Key Responsibilities

1. Natural Language Processing (NLP) & AI Model Development

• 
  

  Design and develop NLP models for chatbots, sentiment analysis, and document processing.

  
  
• 
  

  Implement text classification, named entity recognition (NER), summarization, and translation.

  
  
• 
  

  Fine-tune and deploy pre-trained LLMs (e.g., GPT-4, BERT, LLaMA, T5).

• 
  

  Build and deploy intelligent chatbots for customer support and ticketing automation.

  
  
• 
  

  Implement intent recognition, entity extraction, and context-aware dialogue flows.

  
  
• 
  

  Integrate chatbots with WhatsApp, Slack, MS Teams, and WebChat.

  
  
• 
  

  Enable multi-turn conversations and proactive AI-driven responses.

• 
  

  Develop AI models for ticket categorization, prioritization, and auto-routing.

  
  
• 
  

  Implement AI-powered auto-response generation for FAQs.

  
  
• 
  

  Apply reinforcement learning for optimizing resolution workflows.

• 
  

  Preprocess and clean ticketing logs, chat transcripts, and emails.

  
  
• 
  

  Apply tokenization, lemmatization, and embeddings for improved NLP accuracy.

  
  
• 
  

  Enhance supervised models through dataset labeling and annotation.

• 
  

  Build APIs for AI-driven chatbot and ticketing automation.

  
  
• 
  

  Integrate with CRMs and ITSM tools (e.g., ServiceNow, Zendesk, Freshdesk).

  
  
• 
  

  Create real-time NLP analytics dashboards for chatbot performance tracking.

• 
  

  Conduct A/B testing, hyperparameter tuning, and model benchmarking.

  
  
• 
  

  Apply evaluation metrics (F1-score, BLEU, ROUGE, perplexity).

  
  
• 
  

  Optimize for low-latency, real-time interactions.

• 
  

  Stay updated with the latest in LLMs, generative AI, and conversational AI.

  
  
• 
  

  Experiment with Gemini, Claude, Mistral, and other cutting-edge models.

  
  
• 
  

  Contribute to innovation in AI-driven automated support systems.

• 
  

  Ensure compliance with GDPR, CCPA, HIPAA (where applicable).

  
  
• 
  

  Implement bias detection, fairness, and ethical AI practices.

  
  
• 
  

  Secure models against adversarial attacks and vulnerabilities.

• 
  

  Work with IT, customer support, and automation teams.

  
  
• 
  

  Document architectures, workflows, and training pipelines.

  
  
• 
  

  Conduct internal training sessions for teams on AI automation tools.

• 
  

  Programming: Python, Django, Flask

  
  
• 
  

  AI/ML: OpenAI API, Hugging Face Transformers, TensorFlow, PyTorch

  
  
• 
  

  Frontend/Integration: React, REST APIs, Webhooks

  
  
• 
  

  Databases: MySQL, MongoDB, PostgreSQL

  
  
• 
  

  Platforms: NLP/Conversational AI platforms (Dialogflow, Rasa, LangChain, etc.)

• 
  

  AI-powered chat-based support systems.

  
  
• 
  

  Automated ticketing workflows using ML.

  
  
• 
  

  Hands-on experience with large-scale chatbot deployments.

  
  
• 
  

  Exposure to enterprise-level CRM/ITSM integrations.

• 
  

  Opportunity to steer AI innovation in global support systems.

  
  
• 
  

  Flexible schedule with potential to grow into full-time role.

  
  
• 
  

  Collaborative remote-first culture with focus on automation, innovation, and impact.