iGaming Digital Marketing Customer Service Representative

Key Responsibilities

• Deliver top-tier customer service across all support channels, maintaining service excellence and meeting defined SLAs.


• Resolve player complaints and escalate unresolved issues as needed.


• Assist players with a wide range of needs, including account access, payments, promotions, technical troubleshooting, and all other aspects of the player experience.


• Assist customers with game-related inquiries, helping them understand the rules, strategies, and features of various online casino games.


• Monitor and implement anti-fraud measures to protect both the company and its customers.


• Stay updated on company products, policies, and promotions to provide accurate information.


• Ensure adherence to security protocols and gaming regulations.


• Gather and relay player feedback to support continuous improvement.


• Maintain clear and accurate records of customer interactions.


• Collaborate with internal teams to enhance overall customer experience

Qualifications

• 1–2 years of customer support or service experience, preferably in iGaming or a regulated industry.


• Must currently reside in New Jersey and perform all work duties within the state


• Strong communication, adaptability, and problem-solving skills.


• Team player with a positive attitude, willingness to collaborate with colleagues, and a strong commitment to continuous learning and professional growth.


• Fluency in English, both written and spoken, is required; proficiency in additional languages is considered a strong asset.


• Ability to work rotating shifts, including nights, weekends, and holidays.


• Ability to work effectively in a remote environment with reliable internet access and a professional, distraction-free workspace.


• Detail-oriented with a commitment to maintaining service standards and compliance.


• Comfortable in a remote model with flexibility for training and team events.


• Position may involve occasional lifting/moving of items up to 25–50 lbs.

Why Join RW BET New Jersey LLC

• Opportunity to play a key role in the growth of a rapidly expanding online and mobile gaming platform.


• Collaborative team culture with exposure to operations, compliance, and player engagement.


• Remote/Hybrid flexibility with the chance to participate in launches and industry events.


• Competitive compensation and benefits package.

Salary: $52,500 - $59,000