Immigration Consultant, EMEA

What You’ll Do as our Immigration Consultant

• Communicate with Foreign National (FN) and clients’ HR team, setting the right expectations and timelines.


• Adhere to clients’ agreed protocols and Service Level Agreements (SLA)


• Adhere to Envoy’s case management SOP, ensuring the effective maintenance of client and internal records via use of the case management system and other internal systems


• Prepare/draft applications


• Collaborate and work closely with Third Party Vendors (TPV) on various aspects of work authorization and other immigration matters


• Ensure assessments are completed in accordance with SOP


• Sign off on cases closed by Global Administrator including expiry tracking in accordance with SOP


• Attend and participate in client calls as needed


• Communicate with immigration authorities to clarify guidance notes/request application update and/or escalate applications when immigration authorities fails to meet its processing standard/withdraw applications and/or request refund of government fees


• Ensure accurate billing of client matters in keeping with company policy and protocols

What We’re Looking For  : Skills, experience, attributes, and qualifications

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  2–4 years of immigration experience, preferably with exposure to global or multi-country immigration programs
  
  


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  Strong knowledge of end-to-end immigration processes, including assessments, application preparation, case management, and compliance requirements
  
  


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  Proven ability to independently manage a high-volume caseload while maintaining accuracy and attention to detail
  
  


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  Excellent written and verbal communication skills, with confidence in engaging with clients, foreign nationals, authorities, and external vendors
  
  


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  Strong stakeholder management skills and the ability to build trusted relationships with clients and internal teams
  
  


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  A proactive, ownership-driven mindset with the ability to anticipate issues and drive cases to completion
  
  


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  Experience collaborating with third-party vendors and navigating complex immigration scenarios
  
  


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  Ability to interpret policies, procedures, and regulatory requirements and apply them effectively
  
  


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  Highly organized, detail-oriented, and able to manage competing priorities in a fast-paced environment
  
  


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  Comfortable identifying process improvements and contributing to operational excellence
  
  


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  Strong problem-solving skills and sound professional judgment
  
  


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  Proficiency in case management systems and Microsoft Office applications
  
  


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  Bachelor's degree or equivalent professional experience
  
  


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  Ability to work independently while collaborating effectively within a global team environment
  
  


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  Start date: As soon as possible
  
  

What we offer (and why you’ll enjoy working with Envoy Global)

Flexibility & Trust

• Flexible working hours: we focus on outcomes, not office time


• Working from home and thus remote working options


• Opportunity to work from abroad where compliant


• A culture built on trust, autonomy, and ownership

Ownership & Growth

• Real responsibility from day one, so no micromanagement


• Space to build, improve, and shape how we work


• Exposure to global clients and complex, out of the ordinary and interesting cases


• Opportunities to grow within a scaling, international organization

Culture

• Collaborative, supportive, and people-first environment


• A team that values initiative, ideas, and continuous improvement


• A place where your voice is heard and your work matters

#LI-REMOTE