Implementation Manager

About Self Bill Pro

Self Bill Pro is a rapidly growing startup dedicated to solving one of the most persistent challenges in the employee benefits ecosystem: the complexity of monthly benefits billing. We provide a tech-enabled service where our dedicated team leverages proprietary software to eliminate the administrative burdens of manual invoice audits and costly billing errors. Our mission is to streamline this critical operation, freeing up employers, brokers, and carriers to focus on their strategic priorities.

About The Role

The Implementation Manager plays a crucial role in ensuring the efficient and accurate exchange of critical data between benefit administration systems, insurance carriers, and the Self Bill Pro system, as well as the timely resolution of any related issues. This client-facing role is responsible for supporting the full lifecycle of EDI integration projects, from requirements gathering and data mapping to testing, deployment, and ongoing support. The ideal candidate will possess strong interpersonal and client service skills, an understanding of EDI standards, API integrations, benefit administration processes, and project management principles. This is a remote position.

Key Responsibilities

• Gather and analyze business requirements for EDI integration projects, translating client needs into technical specifications.

• Design and implement EDI data mappings and transformations to ensure accurate data flow.

• Proactively troubleshoot and resolve EDI transmission and processing errors, minimizing disruptions for clients.

• Coordinate effectively with internal teams and external partners (clients, carriers) to ensure successful and timely project delivery.

• Provide ongoing support and maintenance for EDI integrations, ensuring long-term system stability.

• Monitor and optimize EDI processes for efficiency and performance, seeking continuous improvement opportunities.

• Stay up-to-date on industry trends and best practices in EDI, API integrations, and benefit administration, applying new knowledge to enhance our services.

• Act as a key technical liaison, clearly communicating complex technical concepts to non-technical stakeholders.

Qualifications

• 1+ years of experience in EDI and/or API implementation and support, preferably within the benefits administration industry.

• Strong customer service orientation with a proactive approach to owning and resolving client issues.

• Understanding of fixed-width file formats and the HIPAA 834 file format.

• Familiarity with common benefit administration platforms (e.g., ADP Workforce Now, Workday, bswift) and/or insurance carrier systems is a plus.

• Experience with, or a strong interest in learning, data mapping and transformation tools. A comfort with, or interest in, analyzing and manipulating data, particularly using Microsoft Excel, is essential.

• Excellent communication, interpersonal, and problem-solving skills, both written and verbal.

• Ability to manage multiple tasks and projects simultaneously and meet deadlines in a dynamic environment.

• Strong analytical abilities to diagnose issues and develop effective solutions.

Why Join Self Bill Pro?

At Self Bill Pro, you’ll join a collaborative and ambitious team dedicated to transforming outdated processes through smart, scalable technology. If you are a highly motivated individual with a passion for technology and a desire to make a difference in the employee benefits landscape, we encourage you to apply!