Inside Sales Account Manager - San Francisco

Inside Sales Account Manager based in the United States (San Francisco)

In this role, you’ll grow revenue across an assigned territory by qualifying and converting new opportunities, deepening relationships with existing customers, and partnering closely with Marketing, Field Sales, and Channel teams.

What you’ll do

• Own inbound leads from first touch to close: qualify, scope needs, build business cases, and drive conversion.
• Increase product usage per user and expand within accounts through consultative outreach and upsell/cross-sell motions.
• Deliver timely product updates and technical information to new and existing customers.
• Run campaigns in partnership with Marketing; execute targeted call/email sequences and webinars.
• Maintain rigorous CRM hygiene: track pipeline, forecast accurately, and capture competitive/commercial intelligence.
• Support field reps with account research, meeting prep/follow-up, quotes, and trial coordination across active territories.
• Champion retention by building strong relationships and ensuring a smooth customer experience post-sale.

What you’ll bring

Required

• BSc and/or Master’s degree (preferably in Life Sciences, Genetics, or Genomics).
• Proven inside sales or commercial experience serving research/life-science customers.
• Working understanding of DNA sequencing technologies and applications.
• Proficiency with CRM systems (e.g., Salesforce, HubSpot) and data-driven selling.
• Excellent communication, influence, and teamwork skills; thrive in a fast-paced, goal-oriented environment.
• Positive, proactive, can-do mindset with sound judgment and tact.

Nice to have

• PhD (advantageous but not required).
• Experience operating in global teams and coordinating with field-based colleagues and channel partners.

• Familiarity with complex, multi-stakeholder sales cycles in academia, biotech, pharma, clinical, or government labs.

   

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