Experienced Inside Sales Representative

• Support assigned sales reps with project research, sourcing, pricing, quotes, and presentations


• Communicate directly with customers to gather requirements, answer questions, and obtain necessary information and approvals


• Prepare accurate quotes and order submissions, verifying pricing, quantities, decoration details, artwork requirements, shipping information, and delivery deadlines


• Track open quotes, orders, and customer requests, proactively identifying issues and following through until resolved


• Maintain complete customer records, project notes, and follow-up tasks in CRM


• Manage daily priorities independently and escalate issues that require the rep or manager involvement

• Prior relevant experience is required in supporting sales reps with quoting, order processing, and ongoing customer account support


• Promotional products or branded merchandise experience strongly preferred


• Ability to manage multiple orders and deadlines independently with a high attention to detail


• Hands-on CRM experience required; Facilis/Syncore experience a plus


• Strong relationship-building skills and excellent written and verbal communication, sound judgment, and consistent follow-through


• Confidence using technology to organize daily work and stay ahead of customer needs


• A proactive, dependable approach and a strong sense of ownership

• Competitive salary


• Medical, dental, disability and life insurances


• Retirement savings plan


• Paid time off and holidays


• Fun and supportive work environment with opportunities for advancement