Inside Sales Representative (Bilingual - Hindi, Food Distribution, FMCG, CPG)

Description

• Sales Management: Consistently manage and grow weekly sales orders from assigned accounts through phone calls, online communication, and occasional field visits.
• Client Engagement: Regularly engage with clients via phone, email, and occasional in-person visits to assess needs, manage inventory, enhance sales through upselling/cross-selling, promote trials/samples, and maintain promotion awareness.
• Product Expertise: Develop and maintain an in-depth knowledge of product offerings to provide tailored recommendations.
• Collections Support: Assist the collections team in securing timely payments from accounts, including necessary follow-ups.
• Relationship Cultivation: Cultivate strong relationships with grocery and restaurant clients, advising on product selections and order processes.
• Issue Resolution: Address customer inquiries and resolve issues promptly, logging and tracking significant concerns for resolution.

• Warehouse Support: Coordinate with the local warehouse supervisor to complete order fulfillment and support local customer pick-ups. Troubleshoot fulfillment issues in Odoo ERP, WMS system (similar to Netsuite).
• AR Responsibilities (as needed): Create invoices, receive, process, and post incoming payments. Resolve client billing questions and concerns. Reconcile invoices and payments for assigned accounts. Maintain follow-ups based on aging receivables for each assigned account.

• Data Analysis: Analyze sales data to identify opportunities to increase market share and wallet size.
• Market Insights: Stay informed about market trends and competitors, providing regular insights and reports to management.
• Strategy Implementation: Collaborate with the business strategy team to implement sales insights in daily account management.
• Marketing Participation: Participate in both virtual and occasional field marketing activities, product demos, and industry events to penetrate new markets.
• Lead Generation: Engage in cold calling, email campaigns, and occasional in-person visits to generate new client leads.
• Reporting: Provide management with reports on customer needs, potential new products or services, and competitive activities.
• Technology Adoption: Assist customers in adopting new technologies and e-commerce platforms.
• Additional Duties: Perform additional duties as required to meet business needs.

Benefits

• Medical, Dental, and Vision Insurance
• 401(k) with Employer Match after 1 year
• Life Insurance (Employer Sponsored & Voluntary options available)
• Short Term and Long Term Disability Insurance
• Generous PTO (5 days on hire, with accrual over time)
• 6 Paid Holidays per year
• Referral Program
• Relocation Assistance (as discussed per company’s discretion)
• Travel Reimbursement
• Bonus and Performance Bonus Opportunities

Requirements

Minimum Qualifications

• 2-5 years of sales experience in food & beverage, hospitality, or distribution.
• Bilingual in English and Hindi; additional South Asian languages a plus.
• Proficient in Microsoft Office or Google Suite.
• Valid driver’s license and clean record; willing to travel, as required.
• Capable of occasionally lifting up to 60 lbs, as required.

Preferred Qualifications

• Previous Work Experience in South Asian (Indian) grocery or restaurant sales.
• Familiar with diverse markets; adept at working in fast-paced settings.

Physical Requirements

• Occasional field work with occasionally lifting up to 60 lbs, as required.

Schedule

• Monday to Friday, with required evenings, weekends, and holidays as needed.
• Based in Carol Stream, Illinois, involving occasional travel.

Why Us? Join Premier Food Supplies (PFS) , a leading distributor in the food and beverage industry for over 20 years. PFS is an equal opportunity employer committed to a diverse and inclusive workplace.