Insurance Verification of Benefits Specialist

Insurance Verification of Benefits Specialist 

The Insurance Verification of Benefits Specialist (“VOB”) must be committed to patient customer satisfaction. Supports physical and occupational therapy by their primary role being to execute proper Insurance Verification. The VOB is a vital role in helping the patient receive the proper coverage, care, and understand their financial obligation for attending therapy once their physician has deemed it necessary.

This position will be tasked with properly obtaining insurance verification of benefits and documenting in appropriate systems. This position will require daily, weekly, monthly dialogue and analytical discussions about clinic metrics.

This individual will be decisive, self-driven, and dynamic; also, willing to be mentored, trained, and developed to achieve high performance and personal satisfaction.

This position will report directly to the Billing Manager. 

This role will be hybrid after training.

Key Responsibilities: 

• Abides by job duties and requirements of all Clerical Job Description and Competencies. 
• Administration of the patient therapy script que and pending insurance verifications
• Complete and maintain patient call logs.
• Verify insurance benefits via phone calls.
• Properly document and complete the Benefit Verification Form
• Update and maintain all VOB systems and spreadsheets as outlined.
• Maintains patient confidence and protects operations by keeping information confidential.
• Adheres to policies and procedures, federal, state, and local requirements.
• Enhances physical and occupational therapy department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

• High School Diploma
• Create and maintain an environment that is consistent with the company’s values and objectives.
• Ability to project a professional image.
• Ability to communicate and collaborate with a variety of teams and individuals.
• Strong organizational, prioritizing, and analytical skills.
• Ability to make independent decisions when circumstances warrant.
• Working knowledge of personal computer and software applications used in job functions.

Why Choose Iowa Ortho?

At Iowa Ortho, we are guided by our IMPACT values, and we believe in fostering a culture that prioritizes both professional excellence and compassionate care:

• Innovation that Drives Positive Outcomes (I)
• Motivation for Exceptional Care (M)
• Passion for Quality in Everything We Do (P)
• Accountability Through Open and Honest Communication (A)
• Commitment to Continued Growth (C)
• Teamwork (T)

• Competitive Benefit Package: Competitive pay, health, dental, paid time off, paid holidays, 401(k) with company match, profit-sharing, employee discounts and more.
• Center of Excellence: Physician-owned orthopedic clinic and surgery center dedicated to providing exceptional medical care to the people of central Iowa. Discover why Iowa Ortho is a recognized center of excellence in orthopedic care.
• Cutting-Edge Environment: Work in a state-of-the-art facility that embraces the latest advancements in medical technology.
• Team Atmosphere: Join a collaborative team that supports one another and is committed to enhancing patient care.
• Professional Growth: Opportunities for career advancement and continuous learning.

Join our team and be a part of our commitment to delivering gold-standard healthcare! 

*Please note our first point of contact may be by email. Please check your spam folder, as unknown senders sometimes wind up in spam or junk.

Iowa Ortho is a privately held medical practice. Candidates who receive a conditional offer of employment at Iowa Ortho will be required to complete a criminal background check, education verification, reference checks, and an initial TB test.

Iowa Ortho is committed to a diverse and inclusive workplace. Iowa Ortho is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.