Integrated Services Specialist

Description

Sharetec is looking for an Integrated Services Specialist to join our team!

At Sharetec, we believe in a people first business. We have the opportunity to make millions of peoples' lives easier by developing innovative solutions for credit unions and their members to utilize on a daily basis. Not only do our customers rely on us to deliver powerful technology, but they also count on us to be a caring partner in their business.

As a key member of our Professional Services team, the Integrated Services Specialist will play a pivotal role in the successful implementation, optimal functioning, and ongoing support of our core processing and digital banking software for credit union clients. This position requires a deep understanding of both technical aspects and client needs, ensuring a seamless integration process and overall client satisfaction.

This is a full-time, exempt position that can be based remotely or structured as a hybrid role for candidates in the Fort Wayne, IN area. Remote candidates must reside in one of the approved states listed below. The role requires company-paid travel of up to 50%. The starting salary range is $60,000–$70,000. 

Essential duties and responsibilities will include:

Client Engagement:

• Engage with credit union clients to gather requirements, understand business processes, and assess integration needs.
• Collaborate with clients to define project scopes, deliverables, and timelines.

Implementation and Configuration:

• Lead the end-to-end implementation process, including software installation, integration, configuration, and customization based on client specifications.
• Conduct comprehensive testing to ensure software integrity and adherence to client requirements.

Training and Knowledge Transfer

• Develop and deliver training sessions to empower clients in utilizing our software effectively.
• Train and support team members on new service integrations and updates to existing services.
• Develop and maintain a comprehensive understanding of all service offerings, including their features, benefits, and integration capabilities.
• Provide ongoing knowledge transfer to clients and internal teams to enhance overall system understanding.

Technical Support and Issue Resolution

• Act as a point of contact for technical inquiries, troubleshooting, and issue resolution.
• Collaborate with development and support teams to address and resolve technical challenges that arise from service integration promptly.

Project Management

• Manage project timelines, resources, and deliverables to ensure successful and timely implementations.
• Provide regular project updates to clients and internal stakeholders.

Qualified candidates should have:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Familiarity with credit union operations or financial institution experience.
• Strong project management skills with the ability to handle multiple projects simultaneously.
• Excellent communication and interpersonal skills.
• Analytical mindset with problem-solving abilities.
• Understanding of .CSV, Linux, and/or Bash scripts preferred.
• Experience in customer-facing role preferred.

Why Sharetec:

Acquired by Evergreen Services group in late 2020, Sharetec is now marching towards rapid growth and expansion into new markets. We are a team of highly focused and dedicated individuals who stop at nothing to achieve success no matter how great or small the challenge; we are also a unique bunch of people that love to work and play together. We do our best to make fun a basic part of every day.

Sharetec offers a robust benefits package, including competitive salaries, medical, dental, vision, life and disability coverage, Paid Time Off (PTO), paid holidays, $1,000 employee referral program, 401(k) and 401(k) matching. We like to put the fun in the funds with department and company outings like baseball games, bowling, and virtual escape rooms.

Sharetec is an equal opportunity employer.

REMOTE CANDIDATES: This position is open to candidates residing in the following states: Alabama, Arizona, Colorado, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nevada, New Hampshire, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, and Wisconsin. We cannot consider candidates who reside in other states at this time.