IT Account Executive

Job Description

An established Microsoft Cloud Solution Partner is seeking an experienced IT Account Executive to join their high-performing team. This fully remote role (with occasional travel) focuses on managing and growing client relationships through Microsoft's suite of technologies, including Dynamics 365, Power Platform, Microsoft 365, and Azure. You'll play a key role in driving customer success, strategy, and digital transformation across a range of industries.

Role & Responsibilities

• Take ownership of key client relationships, acting as the main point of contact

• Meet and exceed individual revenue and growth targets

• Identify new business opportunities within existing accounts (gap analysis)

• Lead proposals, solution roadmaps, and presentations tailored to client goals

• Collaborate with technical and delivery teams to ensure successful implementation

• Maintain accurate records and client insights within the CRM system

• Monitor industry and customer trends to anticipate changing needs

• Support retention strategies using value mapping and account planning

• Represent client interests internally to ensure a high level of customer satisfaction

• Address and resolve client issues proactively and effectively

Skills & Qualifications

• Proven experience in account management or sales roles, ideally within the IT or SaaS space

• Strong customer service and interpersonal communication skills

• Confident negotiator with a strategic mindset

• Skilled in handling multiple clients and tasks simultaneously

• Analytical mindset for interpreting customer data and market trends

• Comfortable navigating complex client requirements and driving business outcomes

• Familiarity with CRM systems and sales frameworks (Sandler Sales methodology a plus)

• Ability to communicate effectively with both technical and non-technical stakeholders

• Organised, detail-oriented, and proactive in follow-through

Benefits

• Remote-first working model with occasional travel

• Unlimited paid holiday

• Private healthcare and life assurance

• Company share scheme

• Electric car scheme

• Fully funded training and certifications

• Supportive, inclusive team culture focused on growth and innovation

• Access to modern office spaces with breakout zones and social amenities

• Regular team events, company socials, and annual awards celebrations