IT Dispatch & Procurement Coordinator

SUMMARY

We are seeking a highly organized and
detail-oriented IT Dispatch & Procurement Coordinator to support our
daily IT operations. The ideal candidate will possess excellent communication
skills, strong attention to detail, and the ability to manage multiple
responsibilities independently in a fast-paced environment.

We are looking for a dependable, proactive
individual who takes ownership of their responsibilities, follows through on
tasks, and ensures nothing falls through the cracks.

RESPONSIBILITIES

IT Dispatch & Ticket Management

• Answer client calls, monitor
  incoming emails, create support tickets, and dispatch requests to the
  appropriate technicians.
  
• Prioritize and assign tickets
  based on urgency, technician availability, expertise, and workload.
  
• Monitor ticket queues, follow
  up on outstanding requests, and ensure timely ticket assignment.
  
• Coordinate technician
  schedules, onsite visits, and availability.
  
• Perform basic IT administrative
  tasks, including password resets and account unlocks.
  
• Assist with ticket escalations,
  outage coordination, and client communications.
  

Procurement & Inventory Management

• Manage hardware, software, and
  licensing requests from initial intake through purchasing and delivery.
  
• Prepare quotes, create sales
  opportunities and purchase orders, and obtain necessary approvals.
  
• Research products, compare
  vendor pricing, and coordinate purchasing, bid requests, and deal
  registrations.
  
• Manage vendor relationships,
  track shipments, and follow up on outstanding orders.
  
• Maintain accurate product
  catalogs, including monthly pricing updates and product availability.
  
• Monitor inventory levels,
  coordinate equipment receiving, and notify management of stock shortages.
  
• Maintain accurate procurement
  and inventory records in ConnectWise.
  

Administrative Responsibilities

• Manage recurring daily, weekly,
  and monthly operational tasks.
  
• Maintain accurate documentation
  and follow established procedures.
  
• Proactively follow up on
  pending requests, deadlines, and outstanding items.
  

QUALIFICATIONS

• Minimum 5 years of experience
  in a global IT dispatch and customer-facing/customer service role within a
  global IT environment.
  
• Relevant experience in IT
  procurement is a strong advantage, particularly purchasing or coordinating
  IT-related products and requirements.
  
• Strong and excellent written
  and verbal communication skills.
  
• Excellent organizational skills
  and strong attention to detail.
  
• Ability to multitask,
  prioritize, and work independently.
  
• Strong time management skills
  and ability to track numerous tasks and deadlines.
  
• Comfortable with technology and
  learning new software.
  
• Experience with MSP tools such
  as ConnectWise is a plus.
  
• Experience working within a
  structured IT system is required.
  

JOB
REQUIREMENTS

• Should be willing to accept a
  long-term work-from-home arrangement.
  
• Should be amenable to a night
  shift schedule, following the US time zone.
  
• Willing and open to rendering overtime work as needed.