IT Manager at Triumph Research Intelligence in Remote (UK)

About the role

At TRI, our mission is to make Risk-Based Quality Management (RBQM) simple; making it accessible, understandable, and actionable for clinical trials of any scale and complexity. We develop innovative technologies and simplified solutions to empower research organizations and sponsors, ensuring the highest standards of trial integrity and participant safety.

We are seeking an experienced and highly organised IT Manager to take strategic ownership of our internal IT operations. This position plays a critical role in ensuring that our systems, assets, and access controls remain secure, compliant, and aligned with organisational needs. This role is not responsible for managing any 1st or 2nd line IT support; instead, it is focused exclusively on overseeing, governing, and optimising TRI’s IT estate

You will be responsible for

Technology Asset & Licence Management

Full accountability for the management and optimisation of all software licences, including compliance monitoring, renewals, and usage reporting.
Ownership of the complete hardware lifecycle, including procurement, distribution, maintenance schedules, and decommissioning of laptops and related equipment.

Access Governance & Security Controls

Oversight of role-based access control (RBAC) across the organisation, ensuring that system access is granted, reviewed, and revoked in accordance with internal policies and security best practices.

Vendor & Contract Management

End-to-end management of TRI's Enterprise-level software and hardware vendor relationships, including supplier evaluation, negotiations, and contract oversight.
Ensuring vendor performance meets service-level expectations and supports business continuity.

Budget Management

Responsibility for the IT departmental budget, including forecasting, cost optimisation, spend tracking, and strategic allocation of resources.

Documentation & Knowledge Management

Maintaining clear, accurate, and comprehensive IT documentation, wikis, policies, and procedural guides to support operational consistency and organisational knowledge.

Your skills & qualifications

Strong understanding of SaaS ecosystems and licence management practices.
Experience with IT asset management (ITAM), including hardware lifecycle processes (procurement → deployment → retirement).
Familiarity with identity and access management (IAM) principles, particularly role‑based access control (RBAC).
Knowledge of security best practices, compliance considerations, and data‑protection requirement

Certification such as:
- ITIL Foundation
- CompTIA Project+
- CompTIA Security+
- Microsoft 365 Certified: Administrator Associate
- Certified Hardware Asset Management Professional (CHAMP)
Experience supporting a scaling organisation or startup environment.
Exposure to frameworks such as ISO 27001 or SOC 2.

Benefits & compensation

Salary: £50,000 - £60,000 DOE
Flexible, remote-first working. You will be able to enjoy all the benefits of working from home, with access to coworking spaces close to you if required (via Hubble membership).
Generous holiday as standard. We offer 27 days holiday, with a company shutdown between Christmas and New Year. Sometimes we also offer an extra, discretionary, paid day off to celebrate a specific company success.
Extra holiday on top. For every full year you are with TRI, you will earn an extra day of holiday, up to a maximum of 30 days.

Carefully considered, market-leading salaries. We regularly benchmark our salaries to make sure we are offering at the top end of the scale. You will have your salary reviewed annually.
Enhanced pension offer. Following your probation period, you can opt in to our enhanced pension contributions arrangement. It’s a salary sacrifice scheme, paid on your full salary (not just the ‘qualifying amount’), which means you get better pension contributions alongside valuable tax and National Insurance savings.
Health and wellbeing support. We offer all employees a health cash plan with Simply Health, allowing you to look after your health and wellbeing every day. Our Optimise Level 5 plan includes cash back for a huge range of health services including dental and optical, Virtual GP, face to face counselling and more.
Life cover. You will be covered at four times your salary from day one, paid as a tax-free lump sum to your named beneficiary.
In-person meetings and socials. We have company conferences each year, plus regular team meet-ups throughout the year.
Training and development. We make sure that you are able to reach your full potential with TRI by offering you access to training and development, plus regular reviews and goal-setting with your line manager.

About us

At TRI, our mission is to make Risk-Based Quality Management simple; making it accessible, understandable, and actionable for clinical trials of any scale and complexity. We develop innovative technologies and simplified solutions to empower research organizations and sponsors, ensuring the highest standards of trial integrity and participant safety.

Our History!
2013
Establishing our foundation in Cambridge, UK
TRI marked its entry into the world of clinical trial quality management by opening our first office in the historic and intellectually vibrant city of Cambridge. This milestone symbolized our commitment to innovation and excellence, setting the stage for a future where research and technology converge to redefine industry standards.

2016
Introducing OPRA, a new era of monitoring
Our journey took a significant leap forward in 2016 with the launch of OPRA-CM, our centralized monitoring platform. Designed with precision and user experience in mind, OPRA-CM revolutionized how research data is monitored, ensuring higher quality, efficiency, and compliance in clinical trials. This innovation underscored our dedication to transforming research methodologies through smart technology.

2020
Further advancing risk management
In 2020, TRI once again pushed the boundaries of quality management by unveiling our advanced risk assessment and management tool, OPRA-RAM. This tool was developed to empower researchers to proactively identify, evaluate, and mitigate risks in their studies, ensuring the utmost integrity and reliability of research outcomes. This launch not only highlighted our ongoing commitment to safety and excellence but also set new benchmarks in research risk management.

IT Manager

Job Description - IT Manager