IT Operations & Support Coordinator (Sri Lanka)

Be part of a growing UK-based business while working remotely

We're looking for a proactive IT Operations & Support Coordinator to help manage day-to-day support operations, maintain accurate records, coordinate suppliers, and ensure excellent service delivery.

Duties & Responsibilities

• Coordinate incoming support requests and ticket allocation.

• Monitor and report on helpdesk activity.

• Maintain operational reports and performance trackers.

• Manage hardware and software inventories.

• Coordinate equipment purchases and replacements.

• Work with suppliers and vendors to resolve equipment-related matters.

• Assist with customer enquiries and issue resolution.

• Maintain support documentation and process guides.

• Collaborate with technical teams to ensure efficient service delivery.

What you’ll get

• Fully remote role.

• 40 days paid holiday annually.

• Opportunity to gain exposure to IT operations and service delivery.

• Work with a dynamic international team.

Working Hours

08:30 – 17:00 (UK Time), Monday to Friday

1. Minimum 2 years' experience in administration, helpdesk support, or technical support.

2. Strong organisational and coordination skills.

3. CRM systems and Microsoft Office proficiency.

4. Strong communication skills.

5. Customer-focused and solution-oriented mindset.

6. Ability to manage multiple priorities effectively.

7. A reliable internet connection (fibre preferred).

8. A backup solution for connectivity or power outages (UPS, inverter, generator, or alternative internet connection where possible).