IT Specialist

Location: Remote - Charlotte, NC, Phoenix, AZ, OR Dallas, TX

Compensation: $50,000 – 60,000

Petfolk is looking for an enthusiastic IT Specialist to join our team, focusing on Access Management and Ticket Resolution. This role is perfect for someone starting their career in IT who is eager to learn, grow, and make a meaningful impact. The successful candidate will play a key role in managing user access to systems and efficiently resolving IT support tickets. This position includes a mix of remote and on-site duties, with occasional travel between facilities.

Key Responsibilities:

• User Access Management: Manage user accounts, including setting up, modifying, and deactivating accounts in line with company policy and security guidelines.
• Troubleshooting and Repair Assistance: Assist in diagnosing and resolving basic hardware or software issues, providing first-level support.
• Ticket Resolution: Efficiently handle and resolve IT support tickets, prioritizing according to urgency and impact, and escalate complex issues to senior staff.
• System Maintenance and Monitoring: Conduct routine checks on computer systems and networks to ensure optimal performance and security.
• Installation and Configuration Assistance: Help set up new systems and configure hardware and software, focusing on user access needs.
• Documentation and Record Keeping: Maintain detailed records of user access changes, IT issues, and resolutions for future reference.
• Learning and Skill Development: Actively engage in learning new technologies and IT procedures, especially in access management and support ticket systems.
• Collaboration and Communication: Work closely with the IT team to ensure seamless user access and effective resolution of IT issues.
• Support IT Projects: Provide support in various IT projects, particularly those involving access management and support systems enhancements.
• Support Weekend Operations (as needed): Provide occasional IT support on weekends to ensure smooth operations across our facilities, while maintaining a primarily standard workweek schedule.

Qualifications:

• Degree in Information Technology, Computer Science, or related field, or equivalent experience.
• Basic knowledge of IT systems, networks, and software, with a keen interest in access management.
• Strong problem-solving skills and attention to detail.
• Good communication and interpersonal skills.
• Ability to work effectively in a team.
• Familiarity with ticket resolution systems and processes is a plus.
• Google Workspace
• JIRA (Atlassian)
• Minimum 2 years in professional IT environment 

Benefits:

• Comprehensive on-the-job training in access management and ticket resolution systems.
• Opportunity to grow and develop in a supportive IT environment.
• Exposure to diverse IT systems and software.
• This position offers a fantastic opportunity for a junior IT professional to specialize in important areas of IT support and management, gaining invaluable experience and contributing to the smooth operation of our IT services