IT Support Specialist

Overview

We are seeking a dedicated individual to provide exceptional support within our organisation. This position involves assisting users with various IT-related issues and ensuring that all technical systems function smoothly.

Key Responsibilities

• Diagnose and resolve hardware and software issues.
• Assist users with setting up new devices and software applications.
• Provide training and support for staff on new technologies.
• Maintain documentation of technical procedures and user guides.
• Collaborate with other IT team members to improve service delivery.

Requirements

• Proven experience in an IT support role or similar.
• Strong understanding of computer systems, mobile devices, and other tech products.
• Excellent problem-solving skills and the ability to work under pressure.
• Good communication skills, both written and verbal.
• Relevant certifications (e.g., CompTIA A+, Microsoft Certified) are a plus.

Nice to have

• Experience with network troubleshooting and server management.
• Familiarity with cloud services and virtualisation technologies.
• Skills in creating and maintaining technical documentation.