ITOM Technical Consultant

Veracity is a business and technology consultancy that specializes in optimizing companies’ business performance and navigating change. Our experienced team of strategic thinkers, solution experts, and problem solvers work flexibly and collaboratively with our clients to understand their business objectives to drive results. We are also guided by our core values and purpose, which includes being transparent, curious, and humble while ensuring our clients, employees, and communities all thrive.

Currently, we are searching for a ServiceNow ITOM Senior Technical Consultant to join our team in a 100% remote capacity.

Job Responsibilities:

• Lead ITOM engagements across all phases: requirements gathering, solution design, implementation, testing, and knowledge transfer.
  


• Architect and implement ServiceNow ITOM modules including:
  




• Discovery (horizontal and vertical)
  


• Service Mapping
  


• Event Management
  


• Orchestration
  


• Cloud Management
  


• CMDB health and governance
  




• Conduct workshops and technical assessments with stakeholders to identify business requirements and define ITOM roadmap.
  


• Customize and script using JavaScript and ServiceNow APIs to extend platform functionality.
  


• Optimize and configure MID Servers, probes, sensors, and patterns to ensure accurate and efficient Discovery and Service Mapping.
  


• Integrate ServiceNow with monitoring tools (e.g., SolarWinds, Splunk, Dynatrace, Nagios) to enable Event Management and AIOps.
  


• Provide expert guidance on CMDB architecture, CSDM alignment, and CI lifecycle management.
  


• Develop and document implementation plans, architecture diagrams, and technical configurations.
  


• Mentor junior consultants and provide oversight on best practices and coding standards.
  


• Troubleshoot technical issues, provide root cause analysis, and recommend long-term solutions.
  

Minimum Job Qualifications:

• 5+ years of hands-on experience with ServiceNow, with at least 3 years in ITOM implementations.
  


• ServiceNow Certified System Administrator
  


• ServiceNow Certified Implementation Specialist – Discovery or Service Mapping
  


• Proven experience with Discovery, Service Mapping, Event Management, and CMDB.
  


• Strong knowledge of the Common Service Data Model (CSDM) and CMDB governance.
  


• Experience with scripting (JavaScript, Flow Designer, REST/SOAP APIs).
  


• Experience configuring and deploying MID Servers across secure environments.
  


• Solid understanding of infrastructure technologies (servers, networking, cloud platforms).
  


• Excellent problem-solving, client communication, and documentation skills.
  


•  Regular and predictable attendance
  

To be considered an applicant for a position, you must: (1) complete the application in full; (2) apply for a specific, available position; and (3) meet all stated minimum qualifications.  Applications that are incomplete or are submitted for "any" position will not be considered.   Applicants are good for 90 days.  If you are not selected within 90 days of submission, and remain interested in a position, you must submit a new application. 

Veracity Consulting provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to disability or status as a protected veteran and any other characteristics protected by law.

We are committed to providing reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact Human Resources at [email protected] and let us know the nature of your request and your contact information. Requests will be considered on a case-by-case basis.

In addition to federal law requirements, Veracity Consulting complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

No 3^rd parties, please.