JLR Warranty Administrator

JLR Warranty Administrator

The JLR Warranty Administrator is responsible for overseeing all aspects of warranty processing at Warranty Processing Company, Inc. This role involves managing warranty claims from start to finish, ensuring accurate and timely processing, and providing excellent customer service to both internal and external stakeholders. The Warranty Administrator will work closely with the warranty team, internal departments, and external vendors to ensure the smooth and efficient processing of warranty claims.

Benefits:

• Full Compensation


• Paid time off & Holidays


• Private Health Insurance including dental & vision coverage


• Life, AD&D, Short and Long-Term Disability, Supplemental Accident, Critical Illness, and Hospitality Indemnity coverage


• Employer matched 401(k) retirement plan


• Opportunity for growth and advancement


• Positive work environment

Responsibilities:

• Demonstrated technical knowledge of OEM Policies and Procedures 


• Demonstrated expertise with DMS (Dealer Management Systems), Excel, and the Microsoft suite of products


• Current Warranty Certified status through OEM training


• Review and validate warranty claims for accuracy and completeness


• Communicate with customers, dealers, and manufacturers regarding warranty claims


• Coordinate with internal departments to obtain necessary documentation and information


• Provide excellent customer service, responding to inquiries and resolving any concerns related to warranty claims


• Collaborate with the warranty team and other stakeholders to streamline processes and improve overall efficiency

Requirements:

• High school diploma or equivalent


• Prior experience in warranty processing or administration is required


• Strong attention to detail and accuracy


• Excellent organizational and time management skills


• Strong written and verbal communication skills


• Ability to effectively prioritize and manage multiple tasks


• Proficient in using warranty management software and systems


• Knowledge of warranty policies and procedures


• Strong problem-solving and decision-making abilities

About Warranty Processing Company:

We are a leading provider of automotive warranty processing services for automobile dealerships. We work in the automotive industry to ensure that automobile dealerships' warranty claims are handled efficiently and accurately. Our team is dedicated to providing excellent customer service and maintaining strong relationships with our clients. As an industry leader, we strive to continuously improve our processes and deliver the highest level of service to our customers.

Warranty Processing Company is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.