Junior Customer Service Dutch Speaking

Customer Service Representative – Dutch Market (Sofia)

Location: Sofia, Bulgaria
Monday - Friday | 9:00 AM - 6:00 PM

This is your chance to develop your career in a fast-paced, international environment while maintaining a healthy work-life balance!

Your Responsibilities:

️ Provide customer support via phone, email, and chat in Dutch
️ Assist customers with inquiries regarding products, services, and troubleshooting
️ Deliver exceptional customer experience while ensuring quick and efficient resolutions
️ Accurately update and maintain customer records in the internal system
️ Collaborate with internal teams to improve service quality

Compensation & Benefits:

Competitive salary based on experience
Performance-based bonuses
️ Meal allowance
Private health insurance
Hybrid work model – enjoy the flexibility of working 70% from home and 30% from the office

Work Schedule & Location:

Sofia, Bulgaria (Hybrid: 30% Office, 70% Home)
Monday to Friday, 9:00 AM - 6:00 PM
No weekends! Enjoy a great work-life balance!

What We’re Looking For:

Fluent Dutch speaker (C1 or above) – written and spoken
Basic English skills (B1 or above) – for internal communication
Customer-oriented with strong problem-solving skills
Ability to work independently in a hybrid environment
No prior experience required! A positive attitude and willingness to learn are key!