Lead Behavioral Health Care Manager

About Protocol Behavioral Health

Protocol provides cancer-specific behavioral health treatment to patients by partnering with oncology clinics and cancer centers. Oncology patients are at heightened risk of mental health disorders and suicide, and those conditions negatively impact patient outcomes, treatment adherence, and total cost of care. Our approach is designed to meet patients where they are—emotionally, logistically, and financially. We deliver high-quality mental health support for cancer patients using the collaborative care model, integrated directly into oncology treatment centers.

About the role

The Lead Behavioral Health Care Manager is an experienced, licensed Behavioral Healthcare Manager (BHCM) responsible for clinical supervision and management of a team of BHCMs, as well as delivering some direct patient care. You will collaborate with clinical leadership to support clinical supervision for evidence-based treatments delivered via the Collaborative Care Model (CoCM) to cancer patients. The best candidate for this role is data-driven and outcomes-focused who understands how to bring out the highest quality work in their team.

What you will be doing

Lead a team of BHCMs with the following responsibilities (60% of your time):

• Provide training as needed to BHCMs to deliver evidence-based treatments to cancer patients

• Review BHCM sessions for quality assessments and provide feedback to BHCMs for improvement

• Track KPIs of BHCMs and support them in achieving targets, such as timely completion of documentation

• Conduct audits of session notes to ensure compliant documentation

• Proactively identify challenges for BHCMs and identify solutions in collaboration with clinical leadership

• Participate in rotating business hours on-call for patient safety concerns and risk-assessments

• Evaluate BHCMs job performance and develop improvement plans as needed

Conduct direct patient care via Collaborative Care Model (40% of your time), which includes:

• Conduct structured assessments of mental and behavioral health and functioning of oncology patients referred by partner cancer centers and clinics.

• Develop treatment plans based on assessment results using Protocol’s evidence-based modular treatment approach.

• Implement treatment modules and conduct ongoing progress assessment to guide next steps in care and make changes as indicated by patient progress.

• In accordance CoCM, maintain a patient registry, participate in weekly consultations with psychiatrist, and communicate & collaborate with oncology teams about patient progress and recommendations

• Maintain licensure in home state and obtain licensure in other states as requested by Protocol (licensure costs will be covered by Protocol).

• Perform other duties as assigned.

What we are looking for

• Licensed mental health providers with 2+ years experience treating patients with chronic/serious medical illness

• 1+ years of experience leading a team. A plus if experience managing a remote team across multiple states

• Consistent use of data to support decision-making

• Strong skills in communication and working on diverse teams

• Ability to balance business needs with clinical priorities

• Comfort in a fast-paced environment with frequent change

• Ability to support a caseload of patients of different diagnoses, backgrounds and cultures, and with varying degrees of acuity.

• Ability to deliver care in a virtual setting.

• Experience supporting patients with suicidal ideation and/or trauma.

How we support you

• Extensive training in evidence-based treatment modules for cancer patients and ongoing consultation and professional development opportunities aligned with psycho-oncology care

• We make sure you get the care you need by providing medical, dental, and vision insurance

• A 401k to save for you future

• Flexible paid time off so that you have the time away from work to decompress and take care of what you need

• Malpractice insurance covered by us!

• We cover the cost for any continued education and license renewals that are required for you to take care of our patients