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This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Reliability Engineer - REMOTE. In this role, you will play a crucial part in ensuring a proactive and partnership-driven approach to reliability, performance, and customer satisfaction for strategically important clients. You will work closely with our most valuable users, guiding them through the entire customer journey. Your contributions will significantly shape the customer experience and drive positive outcomes through collaboration with engineering and support teams.
Accountabilities
- Apply SRE principles to Customer Success and enable monitoring for key customers.
- Detect and prioritize critical issues affecting the platform's reliability.
- Proactively identify and implement improvements that enhance platform performance.
- Collaborate with customers to utilize features and optimize their experience.
- Handle complex technical cases arising from customer inquiries with thorough solutions.
Requirements
- 6+ years of experience in Database Engineering, Infrastructure Engineering, or similar roles.
- Strong background in relational databases, particularly PostgreSQL or MySQL.
- Experience in web application development with knowledge of Python, Typescript, and JavaScript frameworks.
- Exceptional communication skills for translating technical concepts into business outcomes.
- Experience with project management tools and cross-team collaboration.
- Demonstrated experience in delivering customer-facing engagements.
- Strong ability to work independently and manage time effectively.
Benefits
- Fully remote position with flexible working arrangements.
- Equity ownership (ESOP) opportunities for all team members.
- Technical allowance to create your ideal work setup.
- Comprehensive health benefits, including 100% coverage for employees.
- Annual off-site gatherings for team connection and collaboration.
- Investment in professional development with an annual education allowance.
Why Apply Through Jobgether?
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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