Line Optimization Specialist (50% Travel Great Role for Experienced Field Service Technicians)

Together with 6,900 colleagues worldwide, we are the strategic partner for the pharmaceutical and food industries in processing and packaging technology. With seamless processes, innovative technologies, and sustainable solutions, we help our customers achieve their goals. For example, we ensure that vaccines are safely filled and that tablets can fully release their active ingredients. Your favorite chocolate and snacks are also sustainably packaged with our help.

Apply now and become part of our team!

The Syntegon Technology Services location in Raleigh, North Carolina is the headquarters of the North American Service Hub of Syntegon, which concentrates on the customer's unique requirements.

Step Into a Strategic Role With Less Travel: Ideal for Experienced Field Service Technicians in the Packaging Industry

If you're a seasoned Field Service Technician in packaging looking to reduce time on the road without stepping away from the action, this Line Optimization Specialist position offers the perfect next step. Leverage your hands-on experience to lead high-impact optimization projects, build long-term customer relationships, and play a key role in driving aftermarket success—with approximately 50% travel.

Position Summary

As a Line Optimization Specialist, you'll forge robust customer alliances, collaborate closely with aftermarket sales and project teams to drive aftermarket business. Your role includes spearheading high-value line tuning projects, generating reports aligned with customer KPIs, promoting aftermarket solutions, and nurturing relationships with both external and internal customers. You'll also mentor technicians, support field service needs, and offer technical expertise for modernization projects.

Key Responsibilities

• Build customer partnerships to drive aftermarket services business working very closely with the service sales and project teams.
• Perform high value line tuning / optimization projects.
• Communicate findings with the customer and in conjunction with the service sales manager.
• Highly promote aftermarket processes and obsolescence solutions to customers while onsite (approximately 50% travel is required).
• Develop a strong relationship with the modernization project team (NAM and overseas)
• Provide technical expertise to modernization projects where appropriate. Perform site management on CoC and Modernization projects when necessary.

Basic Requirements

• Must possess an Bachelor's degree in Mechatronics or Automation or an equivalent combination of education and experience
• Must have at least 8 years of work experience in the packaging industry
• Must have a minimum of 2 years of experience working with PC’s and Microsoft Office

Preferred Qualifications

• Project Management Experience Preferred. 
• Experience in the food packaging industry
• Experience with controls

The compensation range for this position is $50-$60/hour. 

Compensation for roles at Syntegon varies depending on a wide array of non-discriminatory factors including but not limited to the specific office location, role, degree/credentials, relevant skill set, and level of relevant experience. At Syntegon compensation decisions are dependent on the facts and circumstances of each case. Total rewards at Syntegon include salary + bonus (if applicable) + benefits.

The welfare of our employees’ matters to us. Therefore, Syntegon offers a generous and attractive benefits package that meets our employees’ needs.

• Health insurance (Medical, Dental, Vision, and Prescription from day one)
• 401(k) with generous Company Match
• Employer Paid Short- and Long-Term Disability Insurance, Life Insurance
• Education Assistance Program
• Paid Time Off
• Employee Assistance Program

Syntegon Technology is a proud supporter of STEM (Science, Technology, Engineering & Mathematics) initiatives:

• FIRST Robotics (For Inspiration and Recognition of Science and Technology)
• AWIM (A World In Motion)

By choice, we are an Equal Opportunity Employer committed to a diverse workforce.

We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws.