LTC Regional Account Manager, Mid-Atlantic

Seeking talent near: Washington, DC; Philadelphia, PA; Charlotte, NC

The Long-Term Care Regional Account Manager serves as the strategic leader for regional and national LTC accounts, orchestrating collaboration across internal partners and external stakeholders to deliver an integrated, customer-centric approach across the LTC continuum. This is a field-based position requiring up to 70% travel. 

Primary Responsibilities:

• Manages key regional and national LTC accounts, including pharmacy providers, skilled nursing corporate chain accounts, associations, and integrated health systems.


• Responsible for developing key customer insights and identifying marketplace needs to maximize access, increase education around PDP diagnosis and treatment, and to build a consistent approach to interact with key Long-Term Care (LTC) customers


• Responsible for coordinating resources to build enduring relationships with key LTC customers balancing both the short-term and long-term corporate goals.


• Demonstrates clinically accurate product and disease state knowledge during interactions with internal and external customers.


• Collaborates across the LTC Ecosystem—including Sales, Managed Markets, Medical, Marketing, and other internal partners—to align priorities and formulate integrated LTC account strategies.


• Develops and implements a geographic LTC business plan that drives regional execution and national impact.


• Identifies key influencers and stakeholders.


• Strengthens ACADIA’s reputation as a trusted partner.


• Provides dynamic, high-level in-service presentations to key account stakeholders at the regional/national level.


• Leads pull-through opportunities and projects through coordinated execution with cross-functional partners across the LTC Ecosystem.


• Develops and implements collaboration plans with internal stakeholders across Institutional, office-based, and other LTC teams to strengthen alignment, share insights, and advance common priorities.


• Provides guidance to LTC Sales team members on regional LTC accounts.


• Serves as a connector across the LTC Ecosystem, aligning Sales Leadership, Managed Markets, Marketing, Medical Affairs, and other internal stakeholders around an integrated strategy for major national accounts.


• Participates and contributes to regional calls and meetings as appropriate.


• Assists the LTC teams in creating strategic business plans for each assigned account, ensuring strong account knowledge that produces results focusing on product and ACADIA team access.


• Establishes work standards that are aligned with ACADIA's corporate culture, vision, and values.


• Adheres to all compliance and promotional guidelines.

Education & Experience:

• Requires a Bachelor’s degree in marketing, health care, life science, business administration or an equivalent combination of relevant education and experience may be considered. 


• A minimum of 7 years of progressively responsible sales, account management and/or marketing experience in the pharmaceutical or biotech industry required.


• A minimum of 3 years’ experience working in a Long Term Care environment/channel and working in a field based position required. 


• Experience interacting and developing relationships with KOL’s, Centers of Excellence (COE), or complex integrated health systems is strongly preferred. 


• Experience with Fellowship and advocacy programs strongly desired. 


• Requires excellent matrix management skills both internally and externally with client base. 


• Must be in good standing with the FDA.


• CNS experience strongly preferred.

Required Skills:

• Broad-based managed markets experience covering a multi-state territory required.


• Demonstrated leadership and excellence in formulating strategies to address future competitive/industry developments.


• Creativity, situation analysis/problem solving skills and analytical skill ability.


• Strong teamwork skills with the ability to lead cooperative, cross-functional efforts across the LTC Ecosystem, organize resources around account priorities, and achieve shared team goals.


• Outstanding interpersonal skills, including genuine care and concern for others, with a proven ability to establish and maintain strong relationships with key accounts.


• Broad business perspective, including a solid working knowledge of office operations and systems.


• Ability to effectively communicate department or area issues and results within and across functional areas and conducting presentations of technical information concerning specific projects or timelines. 


• Ability to gain cooperation of others.


• Ability to make and prioritize process and resource decisions based on overall team needs.


• Valid driver’s license and acceptable driving record


• Ability to travel up to 70% of the time

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