MA - Healthcare Virtual Professional

About MyOutDesk

Since 2008, MyOutDesk has connected highly skilled professionals with growing and established U.S.-based organizations, enabling them to make a real and measurable business impact as part of extended global teams.

Trusted by companies in real estate, healthcare, finance, professional services, and other growth industries, MyOutDesk provides professionals the opportunity to build stable, long-term remote careers while contributing meaningfully to high-performing teams.

About the Role

We are looking for compassionate, detail-oriented, and service-driven Healthcare Professionals to join MyOutDesk as Virtual Professionals supporting U.S.-based healthcare organizations. In this role, you will provide administrative, operational, or customer support that helps healthcare providers deliver efficient, high-quality patient care. Depending on the client's needs, your responsibilities may include patient coordination, medical scheduling, insurance verification, medical documentation, customer service, healthcare operations, or other non-clinical support functions.

Success in this role requires strong communication skills, exceptional attention to detail, the ability to handle sensitive information with professionalism, and a commitment to delivering outstanding service in a fast-paced healthcare environment. If you're passionate about supporting healthcare teams and making a meaningful impact behind the scenes, we'd love to have you join MyOutDesk.

Key Responsibilities

• Provide administrative and operational support to healthcare providers, clinics, and healthcare organizations.
• Communicate professionally with patients, healthcare providers, insurance companies, and other stakeholders via phone, email, or chat.
• Accurately document, update, and maintain patient and healthcare records in accordance with established procedures.
• Assist with appointment scheduling, patient coordination, insurance verification, referrals, and other healthcare support tasks as required.
• Perform data entry, research, and information verification while maintaining a high level of accuracy and attention to detail.
• Monitor assigned work queues, prioritize tasks, and meet productivity, quality, and turnaround time expectations.
• Collaborate with clients and internal teams to ensure efficient workflows and timely resolution of inquiries.
• Maintain confidentiality and handle sensitive patient information in compliance with applicable privacy and security standards.
• Identify opportunities to improve processes and contribute to operational efficiency and service excellence.
• Perform other healthcare administrative and support functions based on client needs and business requirements.

• Fluent in English with a C2 level (spoken and written).
• 2+ years of experience in the U.S. healthcare industry (providers, insurance, care coordination, billing, or similar).
• 2+ years in a call center, lead generation, virtual assistant, or outbound calling role.
• Proficiency in office software (MS Office, Google Workspace) and comfort with CRMs and multiple web-based tools.
• Exceptional attention to detail and accuracy in data entry.
• Effective time management skills and ability to prioritize tasks across a queue.
• Self-motivated with a proactive approach to problem-solving.
• Working familiarity with the U.S. healthcare system, providers, and insurance plans.
• A Bachelor's degree in a related field is preferred.

• Competitive Salary: Above industry-standard, reflective of your experience and contribution.
• Generous Paid Time Off (PTO): Exceeds industry standards, recharge and prioritize your well-being.
• Professional Growth Opportunities: Be part of MOD’s African expansion strategy, with opportunities for leadership development and career advancement.
• Cutting-Edge Tools and Resources: Access to industry-leading platforms to support your success.
• Collaborative Culture: Our team values innovation