Maintenance Service Advisor

We’re looking for a detail-oriented, operations-focused Maintenance Service Advisor to manage service tickets from intake to final billing inside a fast-growing mobile fleet maintenance company.

This role is not just dispatch support. You will own the lifecycle of a service job once it is assigned. That means interpreting technician notes, writing clear and accurate repair orders, coordinating with parts and scheduling, communicating with customers, securing approvals, and ensuring jobs are billed correctly.

You must be organized, decisive, and comfortable managing multiple active jobs at once. No loose ends. Every ticket should move forward and close cleanly.

This role requires working either Tuesday through Saturday or Sunday through Thursday.

Why You’ll Want to Join

• You will be paid in USD (bi-monthly: every 15th and 30th)
• Up to 14 days of Paid Time Off annually (starting Day 1)
• Observance of Holidays per company guidelines
• 100% remote setup so you can work wherever you’re most productive
• Clear ownership over service workflows
• Direct impact on operational efficiency and billing accuracy
• Opportunity to grow inside a scaling fleet services company

What You’ll Work On

Ticket Ownership from Start to Finish

• Take service tickets from Dispatch and manage them through completion
• Interpret technician notes and write detailed, accurate repair orders
• Clearly document customer concern, findings, and proposed service
• Stage jobs properly before technicians roll out

Parts and Scheduling Coordination

• Partner with Parts to ensure everything is ordered and ready
• Align technicians and timelines with Scheduling
• Monitor deadlines to keep jobs moving efficiently
• Prevent delays by proactively identifying gaps

Customer Communication and Approvals

• Secure approvals from leasing companies, fleet managers, or direct customers
• Keep customers informed with clear and direct communication
• Provide job summaries including findings, services performed, and outcomes
• Ensure alignment before and after service execution

Billing and Job Closure

• Finalize billing once documentation and photos are complete
• Ensure invoices are accurate and fully supported
• Follow up on repeat or unfinished jobs until they are resolved and billed
• Close the loop on every job with no open threads

What You Bring

• 2 to 5+ years of experience in service writing, repair coordination, or billing operations
• Strong written communication skills with attention to detail
• Ability to interpret technical notes and translate them into clear documentation
• Comfort managing multiple active service jobs simultaneously
• Strong organizational discipline and follow-through
• Experience working with service management systems or ticketing platforms
• Clear, professional communication style

Nice to Have

• Experience in fleet maintenance, automotive service, or commercial vehicle operations
• Background coordinating with parts departments and scheduling teams
• Experience working with leasing companies or fleet managers
• Familiarity with service invoicing workflows

How to Apply

Please include:

1. Your updated resume
2. A short 1 to 2 minute Loom video explaining your experience managing service tickets or repair orders from intake to billing

Only complete applications with a Loom video will be considered.

If you are organized, process-driven, and capable of owning service jobs end to end without letting details slip, this role offers clear responsibility and meaningful impact inside a growing fleet operations business.

Application Process Overview

Our comprehensive selection process ensures we find the right fit for both you and our clients:

1. Initial Application - Submit your application and complete our prequalifying questions
2. Video Introduction - Record an video introduction to showcase your communication skills and work experience
3. Role-Specific Assessment - Complete a homework assignment tailored to the position (if applicable)
4. Recruitment Interview - Initial screening with our talent team
5. Executive Interview - Meet with senior leadership to discuss role alignment
6. Client Interview - Final interview with the client team you'd be supporting
7. Background & Reference Check - Professional reference verification
8. Job Offer - Successful candidates receive a formal offer to join the team

Each stage is designed to evaluate your fit for the role while giving you insights into our company culture and expectations. We'll keep you informed throughout the process and provide feedback at each step.