Manager, HR Education, Knowledge and Practice

WorldatWork is a global non-profit organization dedicated to serving, educating, and inspiring those who reward and engage the workforce. Our members include business professionals who are accountable for the critically important practices of compensation, well-being, benefits, development, and recognition programs within their companies around the world. Over 93% of the global 500 organizations are among the many customers we have served over the last 70 years.

Position Purpose:

As the Manager, HR Education, Knowledge and Practice, you play a critical role within the education team, supporting the development, enhancement, and delivery of forward-looking learning programs. This role partners closely with learning designers, project teams, to create and refine high-quality curriculum that reflects evolving industry practices and emerging technologies, including the application of AI in Rewards and HR.

This position ensures that learning content builds relevant technical capabilities, aligns with organizational and industry standards, and supports workforce readiness and performance excellence. This role contributes to WorldatWork’s content strategy by identifying skill gaps, integrating best practices, and shaping content that enables learners to apply knowledge effectively in real-world contexts. Additionally, the Advisor, HR Education, Knowledge and Practice will support instruction and facilitation, helping to deliver engaging learning experiences that promote continuous development and innovation.

Primary Responsibilities:

To perform this job successfully, an individual must be able to perform each primary responsibility satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Other duties may be assigned to meet business needs.

Content Development (50%):

• Manage the development and execution of education, training, and knowledge resources aligned with organizational priorities, member needs, and industry trends. 
• Partner with organizational leaders, SMEs, volunteers, and cross-functional teams to identify learning needs, content gaps, and opportunities for new products and programs.
• Leverage AI technologies to improve content development processes and support the creation of innovative educational offerings on AI and HR topics. 
• Guide instructional designers, content developers, SMEs, and external contributors to deliver engaging, high-quality educational experiences. 
• Monitor learner feedback, market trends, and performance metrics to recommend improvements and enhance the effectiveness of educational offerings. 
• Manage content priorities, project timelines, and cross-functional collaboration to ensure the successful delivery of key learning initiatives.
• Serve as a content contributor and expert, ensuring relevance and effectiveness of educational content and programs.

Program Design (20%)

• Utilize adult learning principles to create and deliver engaging training materials. 
• Leverage digital platforms (SharePoint, AI-based tools, etc.) to enhance learning effectiveness and accessibility.
• Promote a collaborative learning culture across all departments.

Instruction (20%):

• Serve as a faculty, speaker and facilitator for WorldatWork in-person and virtual courses, webinars as well as in-person and virtual events.
• Facilitate an engaging, supportive, and energetic community that welcomes the various needs and learning styles.
• Ability to travel up to 20%.

Member Experience & External Relations Support (10%)

• Respond promptly to customer, member and learner inquiries related to courses, content, and platform navigation. 
• Serve as a subject matter and content expert for media interviews and external inquiries.
• Collaborate with content strategy, marketing, and editorial teams to ensure consistent messaging and support materials. 
• Ensure all communications reflect brand voice, accuracy, and professionalism.

*Individuals may perform other duties as assigned, including work in other functional areas to cover absences or relief, to equalize peak work periods, or otherwise to contribute to the organization when needed.

*Provide outstanding customer service both internally and external, while performing other duties as assigned.

Qualifications:

Bachelor’s degree in education, Human Resources, Business Administration, or a related field; OR equivalent experience.

Minimum nine years of experience as HR Generalist. Preferred focus on compensation and benefits and/or talent management.

Understanding of HR principles, employment laws, and HR industry trends.

HR certification is preferred but not required.

Knowledge, Skills & Abilities:

Detail-oriented, organized, and able to handle sensitive information with confidentiality.

• Ability to facilitate an engaging and collaborative classroom environment.
• Strong oral and written communication skills and the ability to translate complex topics into accessible learning experiences.
• Strong analytical and problem-solving skills, excellent communication and interpersonal skills, and proficiency in Microsoft Office Suite.
• Experience using analytics tools, and AI-enabled learning technologies.
• Understanding of adult learning theory and competency frameworks. 
• Ability to balance multiple priorities independently.

Supervisory Responsibilities:

n/a

At WorldatWork, we offer a competitive and comprehensive total rewards package. The hiring range for this position is $95,000 to $110,000 plus eligibility for an annual discretionary bonus with a target of 10% of base salary. This position may be worked remotely. The benefits for this position include ongoing professional development training opportunities, health, dental, vision, well-being, health savings, flexible spending, retirement, and annual discretionary bonus. For a further description of our benefits please go to https://worldatwork.org/careers.

Disclaimer - The above information on this job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. Nothing in the job description constitutes an express or implied contract of employment or warranty of any benefits. Employment at WorldatWork is a voluntary employment-at-will relationship for no definite period of time.