Manager II, Revenue Collections

As the Manager II, Revenue Collections, you are responsible for overseeing the global end-to-end Cash to Collections process, ensuring accuracy, efficiency, and exceptional customer service. You will lead a global team, inclusive of our outsourced partner. This leader is accountable for day to day cash and collection operations, for our invoice customers. We are looking for an experienced AR / Collections leader who is excited about driving operational excellence and strategic transformation across our policy, process, tools and analytics.

What you’ll do:

• Oversee global AR, Cash & Collections operations.


• Design and implement payment adherence experiences that ensure timely payments are made.


• Serve as the point of escalation for complex payment plans, bankruptcy and other payment adherence issues.


• Closely partner with sales leadership in driving initiatives that improve our billing experience.


• Identify and execute on various initiatives that improve DSO and cash collections.


• Lead, mentor, and develop a high-performing team by setting clear performance expectations, conducting regular reviews, and fostering a culture of accountability and excellence.


• Develop and execute resourcing strategies (including in-house and outsourced talent) to meet evolving business demands, ensuring scalability and the right expertise for short- and long-term success.


• Collaborate with IT and Finance teams to streamline processes, improve operational efficiency, and resolve issues.

What we’re looking for:

• Our PinFlex future of work philosophy for this Accounting organization requires this role to visit a Pinterest office for collaboration up to 2 times per month. 


• A demonstrable background in global people management that is aligned with our mission and core values.


• Extensive knowledge of financial systems (e.g. Oracle, SAP), CRM systems (i.e. Salesforce), reporting tools and other finance and operational systems.


• Extensive experience in AR, Cash Operations, Collections Operations; inclusive of payment plan negotiation and bankruptcy. Preferably with experience in internet advertising. 


• Innovative and creative thinker with demonstrated ability to express complex ideas in a clear and concise manner.


• Exceptional leader with a verifiable track record of operational rigor by evaluating complex issues from multiple perspectives and performing extensive quantitative analysis.


• A minimum of ten years of experience driving large collections/AR operations at a global organization with 3yrs in leadership


• Bachelor’s degree or equivalent experience.

Relocation Statement:

• This position is not eligible for relocation assistance. Visit our PinFlex page to learn more about our working model.

In-Office Requirement Statement:

• We let the type of work you do guide the collaboration style. That means we're not always working in an office, but we continue to gather for key moments of collaboration and connection.


• This role will be Remote and will need to go in office 1x/month if in or near an office hub in Chicago, SF or NYC. 

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